Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South
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Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.4
331 Reviews
4.4

331 Reviews

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331 Reviews of Frany Zepeda

April 03, 2024

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Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
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Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Danielle newlin

Apr 06, 2024

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

August 12, 2023

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Service was poor had ac worked now it comes on when engine off also radio still cuts off had the courtesy wash truck was worse than when droped off More

by mr.leonard07
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Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez, Gaby Cano

May 09, 2023

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My truck has been there going on 2 weeks and they have even touched it. I don’t know what’s the point in making an appointment if it’s not going to be looked at More

by schapa07
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Recommend Dealer
No
May 11, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2023

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You take your car to have it serviced and they don't do it, you have faults and they don't fix them either and the customer service is bad, lousy More

by WICHOM11
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Recommend Dealer
No

Other Employees Tagged: Rosie Hernandez

May 04, 2023

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 30, 2023

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I got an old changed, tires, rotated, and a wash and ride about an hour. Very friendly and amazing customer service. More

by CBURGESS10
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Recommend Dealer
Yes
May 03, 2023

Beck & Masten Buick GMC South responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

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My salesman was James Carter. He was friendly, professional, attentive thorough, honest & consistent! I have referred anyone who is car shopping to him at Beck & Masten South More

by Tamika
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Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano , James Carter

Apr 21, 2023

Beck & Masten Buick GMC South responded

Tamika, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that James's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

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I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
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Recommend Dealer
No
Apr 20, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

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Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
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Recommend Dealer
Yes
Apr 17, 2023

Beck & Masten Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

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The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
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Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge

Apr 12, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

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Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
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Recommend Dealer
Yes
Apr 12, 2023

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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