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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
409 Reviews
4.2

409 Reviews

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409 Reviews of Frany Zepeda

October 02, 2026

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Andrea & Gil always take the best care of me and my vehicle! They truly care about their customers! More

by sarahmascara
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea, Gil

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September 28, 2026

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Very poor service. My truck was returned dirty and on empty. Dealership seemed very unorganized. More

by jagirre1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 29, 2026

Group 1 Buick GMC South responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Returning your truck in a condition that was not satisfactory, along with concerns regarding the fuel level and overall organization of your visit, is not the level of service we strive to provide. We understand how frustrating this must have been, and we appreciate you bringing these concerns to our attention. We take comments like yours seriously and will review your visit with our team to identify where we fell short and how we can improve our processes moving forward. If you would be willing to discuss your experience further, please contact us directly so we can learn more about what occurred and work toward making things right. We value your business and appreciate the opportunity to address your concerns. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

September 04, 2026

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The service at GMC South is outstanding. They treat you like family and help you with any issues More

by Jaylen1104
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2026

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2026

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Professional; friendly and efficient. No need for any more words. The three words I used is more than sufficient. More

by togodbetheglory56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arellano, Josh,

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Aug 29, 2026

Group 1 Buick GMC South responded

Hi, thank you so much for the positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2026

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Service is excellent, great job in getting things done! Prices are not to expensive, like other dealerships. The dealership offers oil changes package for affordable prices! Come and see for yourselves? More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mr. Anthony

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Aug 30, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 09, 2026

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Employee Rating

The Service Department went over and above to help me on servicing our car. Everyone was very courteous in helping us. The car wash was a nice touch since we had just driven 600 miles. It’s nice to see such More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 13, 2026

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 29, 2026

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They did all my service fast and good work and very nice staff im happy More

by jeduardo89.jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel (BB)

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Jul 30, 2026

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2026

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Employee Rating

He got the work done on my buick in it was goodserver on my car More

by Brenda Bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Garcia

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Jul 21, 2026

Group 1 Buick GMC South responded

Hi Brenda, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you have any further questions, please don't hesitate to reach out!

July 13, 2026

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Employee Rating

Great service experience! In and out in a couple hours and everything done right the first time. More

by tedbilke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 15, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2026

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Employee Rating

Great people and great service! I have been very pleased since purchasing my new GMC! More

by John Stenbom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 03, 2026

Group 1 Buick GMC South responded

Hi John, we are so happy to read such a great review about Group 1 Buick GMC South! We are always more than happy to assist you if anything else comes up. Take care!

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