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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews
Call Service Center (713) 947-4111

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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June 09, 2025

They did not give me the parts they took out of truck. The valet guy that go my truck was rude. Felt like since my truck was older it did not matter. My starter was good when they replace the battery term More

by Pabjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gil
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June 07, 2025

Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. More

by mashellawilliams38762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2025

Good services friendly people, the only problem needs to wait little longer time other wise okay More

by Olegarioosorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessica
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Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hi Olegariosorio, Thank you for taking the time to leave this thoughtful review. I’m glad to hear that our team made you feel welcome and that you found our service friendly and transparent. That means a lot to us. I’m truly sorry your visit lasted longer than you expected. Your time is valuable, and we never want you to wait any longer than necessary. We’re actively reviewing our scheduling and workflow to shorten wait times and keep guests better informed while their vehicle is in our care. Your feedback helps us make those improvements. If you have any other suggestions—or if there’s anything I can personally do to make your next visit smoother—please reach out to me directly at ecarrera@group1auto.com . We appreciate your business and your recommendation, and we look forward to earning that fifth star on your next service. Thank you again for choosing Beck & Masten Buick GMC Gulf Freeway South. We hope to see you back soon. Warm regards, Elvin Carrera Service Manager,

June 06, 2025

courteous service advisors through inspection and repair like text updates on vehicle status paying at counter no delays More

by jlara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
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Jun 09, 2025 -

Beck & Masten Buick GMC South responded

Hello Jlara, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2025

Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and More

by BooBoo05
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed. I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail. Elvin Carrera Service Manager

May 31, 2025

The service provided was excellent and in a timely manner. The people were nice and very helpful More

by raul_05_flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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May 29, 2025

Not great I feel like I got a new injector without a compression test. Was told 3-4 days and it was two weeks. The vehicle is exactly the same as when I took it in. I paid $1289 and nothing is fixed.ver More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Claudia and Elvin
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Jun 02, 2025 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We’re truly sorry to hear about your recent experience and understand your frustration. Please know it’s never our intention for any customer to feel dissatisfied. Unfortunately, with injector-related issues, it’s often necessary to begin by replacing the injector to determine if that resolves the concern, especially in cases where a full compression test may not initially indicate a broader issue. We regret that this process did not deliver the results you were hoping for, and we understand how disappointing that must be especially after the time and cost involved. Elvin Carrera Service Manager ecarrera@group1auto.com

May 28, 2025

Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies More

by Gc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernández
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May 30, 2025 -

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Rasie here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2025

Service was great. Per invoice multi point inspection done but no breakdown of MPI noted. More

by prettyangel_374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 28, 2025 -

Beck & Masten Buick GMC South responded

Hi, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Ben Richert General Manager nrichert@Group1Auto.com

May 25, 2025

They fixed my warranty work in a timely manner and provided a rental car. They kept me up to date on progress. More

by costanalyst111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe her name was Rosie.
Report | Print
May 27, 2025 -

Beck & Masten Buick GMC South responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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