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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.2
1,752 Reviews

1,752 Reviews of Beck & Masten Buick GMC South - Service Center

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September 09, 2021

Amazing, Recommended, five star review! While, from the purchase of the vehicle, easily done, best experience ever, Jason, tabi, we're great and the sills buzz was fantastic experience grants all the way t More

by Staceybarnett1976@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew service department , Toby Ohnesorge, Jason Beck
Sep 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 09, 2021

Quality service but the constant up selling is absolutely terrible business practice. I it's best to take care of the customer service needs first. :) More

by Kiki Dugie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Sep 14, 2021 -

Beck & Masten Buick GMC South responded

Kiki, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 08, 2021

This is my 2nd truck from here and overall things have been wonderful. If I need another truck it mostly would be purchased at this location More

by kenneth.starling@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, Kenneth. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 06, 2021

Got me in and got me out very quickly with great customer service. Even washed my truck and brought it out looking like it was brand new More

by DWGRAYSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Sep 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2021

Making an appointment online was easy, and I was in and out in reasonable time. That which could be done that day was done, and the necessary part was ordered to address the item that required a replacemen More

by RALPH24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2021

I appreciate all those in the service department but especially Rosie! She makes sure her customers are taken care of and. Work is done properly! More

by sylviaspradling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Rosie does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 04, 2021

Service techs were helpful and very cordial. Work was done expediently. Vehicle was ready In a timely manner.service to the vehicle up to par. More

by PATSESSION
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gaby Cano
Sep 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2021

I am very pleased with d service I get at Beck and Masten been coming here since 2012 when I first got my GMC Terrain. Everyone is very nice and make u feel welcome. Plus I love d coffee More

by Carmen gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2021

Gaby did a good job on getting my truck fixed and explained what the problem was and how they fixed it . I am completely satisfied More

by Lermac13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2021

All the staff was great from Andrew to a female service advisor I did not get her name was able to do my paperwork. Exceded my expectations More

by Mauriciotsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew - service dept, Rosie Hernandez, Manny Escalon
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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