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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,716 Reviews

1,716 Reviews of Beck & Masten Buick GMC South - Service Center

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October 30, 2024

Made my maintenence service due appointment very easily through Buick mobile app. Smooth process among my arrival at service dept. Danielle was very professional, answered any questions I had regarding my More

by N. Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle in Service Dept.
Nov 02, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2024

Roció Hernandez has always taken care of me in the service department. I will always go to Beck & Masten South! More

by Juan Bernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 26, 2024 -

Beck & Masten Buick GMC South responded

Hi Juan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2024

Great service, knowledgeable staff, had early appointment was in and out in 1.5 hours which is a little longer than usual for and oil change but I’ll be back in 5000 miles😎 More

by Bpnovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle , Mohammed Qureshi, Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Albert Ramirez
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2024

The best customer service! Everyone is so helpful and the video inspection report is an amazing touch! More

by shoff1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 25, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

The service was good. The porters and service attendant was very helpful and attentive to my needs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lentini
Oct 18, 2024 -

Beck & Masten Buick GMC South responded

Hello Steve, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

October 16, 2024

I am very satisfied how helpful Adalberto Was this Morning polite, and very respectful young man, he was very concerned when we talked about my tires where the wires were sticking out the environment More

by Malena0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Ramirez
Oct 19, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2024

Premium oil change, took about 2 hrs on a saturday morning.Danielle was great, fast, and professional! Everything went smoothly More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Newlin , Fernando Valdez
Oct 13, 2024 -

Beck & Masten Buick GMC South responded

Hi Amy, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 10, 2024

We went in for an oil change and a software update. We received excellent service from Andrea. We also spoke with the Sales Dept., Finance Dept. and even the Porter, Walter. All were very accommodating More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Oct 13, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2024

The service was great and fast , service department for once awesome they clean house and this was a great choice I for once felt content my representative was so sweet and very detailed about my concerns More

by Graciela reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danelle 5*****
Oct 11, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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