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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews
Call Service Center (713) 947-4111

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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October 04, 2024

Service advisor was very professional, kept me updated on my truck status. Response on service was prompt and very thorough, I was very pleased . I recommend your dealership. More

by Rswa1956@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

October 04, 2024

Once again unhappy about service, not the oil change. Phone service and customer service was horrible More

by 6631harleybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
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Oct 10, 2024 -

Beck & Masten Buick GMC South responded

6631harleybear, I’m sorry for the inconvenience you faced regarding the lack of communication from our service team. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at DFuimaono@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Dee Fuimaono Service Manager

October 04, 2024

Rosie is the best service representative one could ask for! She is knowledgeable and professional! More

by lesleyrozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Oct 12, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found Rosie to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

By far, the Worst experience I’ve had with a service department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez More

by alexlacy76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Oct 05, 2024 -

Beck & Masten Buick GMC South responded

alexlacy76, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

September 24, 2024

Mr. Shane was very courteous, very nice and explained everything that was going on with my vehicle, and updated me every day on the work that was being done. I had a great experience thank you. More

by Horaciolerna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Myer
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 23, 2024

Our service advisor Andrea answered our questions and got our Enclave serviced quickly. Thank you! Would recommend Beck & Masten Buick GMC Gulf Freeway. More

by macmancubed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Report | Print
Sep 28, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thanks for the recommendation, and have an amazing day!

September 18, 2024

Excellent Good communication Clean area They answered all my questions Excellent experience in this dealer car More

by martinezolivia228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Martínez
Report | Print
Sep 21, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2024

Very busy, I was over looked when in line checking in my appointment was at 9.15 it took 24 minutes More

by jhicks003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
September 15, 2024

All I wanted was an oil change and tire rotation. I had an appointment. I arrived about 10 minutes early. I let them know I was waiting for my vehicle. After an hour of waiting I went to check on the More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
Report | Print
Sep 20, 2024 -

Beck & Masten Buick GMC South responded

Norma, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@Group1auto.com

September 14, 2024

Excellent service for checkin and overall service! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit! More

by Easy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 15, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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