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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,706 Reviews

1,706 Reviews of Beck & Masten Buick GMC South - Service Center

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September 14, 2024

Excellent service for checkin and overall service! Thank you Jessica! I definitely will ask for you to be my service advisor on next visit! More

by Easy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 15, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024. More

by 9702ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Sep 14, 2024 -

Beck & Masten Buick GMC South responded

9702ruiz, Thank you for speaking with us about your bad experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

September 08, 2024

First time at this dealership and the customer service was amazing! Andrea was so good at patiently answering all of my questions. It was a pleasure working with her! She went above and beyond to help us More

by calzada_sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Sep 10, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We hope you have a great day!

September 08, 2024

When ever I come to get my oil changed they always manage to get me in even though I don't have a apartment. Great Service More

by RALPHBROWNDADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Sep 09, 2024 -

Beck & Masten Buick GMC South responded

Hi, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

September 06, 2024

Excellent service,Adalberto Martinez helped me with all the process of getting my car serviced. More

by martinezolivia228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adalberto Martinez
Sep 07, 2024 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

September 03, 2024

The advisor I had Shane was really helpful and informative and had me updated as soon as he knew anything really satisfy More

by saulhdz96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Myer
Sep 06, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Thank you, and have a fantastic day!

August 30, 2024

Don’t come here to get your vehicle serviced. They won’t call you back if you have any issues. If you need to leave your vehicle for a couple of days because of short staff, they don’t give out l More

by jennyedgarerik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
Sep 06, 2024 -

Beck & Masten Buick GMC South responded

jennyedgarerik, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

August 29, 2024

Super easy to work with. Gave me exactly what I wanted and made the purchasing process easy. Ena is a great sales advisor. More

by CHARLES.DUFF0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi
Aug 31, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Will always take my viecles there for fixing they do an amazing job and treat people nice More

by jennifer17465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Aug 29, 2024 -

Beck & Masten Buick GMC South responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2024

Got to the service area and was quickly attended by the advisor Christopher. He was attentive making sure he got to address what I needed serviced on my truck. Waiting lobby is clean and organized, wasn’t More

by Melina Bedolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 24, 2024 -

Beck & Masten Buick GMC South responded

Hi Melina, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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