Beck & Masten Buick GMC South - Service Center

Poor customer service, more than 3 hours waiting for my truck on service, it was a bad experience with the advisor william lentini. (I am considering doing my next service somewhere else.) truck on service, it was a bad experience with the advisor william lentini. (I am considering doing my next service somewhere else.) More

Confident in explanation of service by Service Tech and the work performed. Completion within the reasonable estimated time is appreciated. the work performed. Completion within the reasonable estimated time is appreciated. More

Still some work to do got my truck out quick truck was greasy and dirty greasy and dirty More

Everything went well and received very good customer service. However, when I arrived for my appointment today they were not able to find me in their system, and mentioned the service advisor I initiall service. However, when I arrived for my appointment today they were not able to find me in their system, and mentioned the service advisor I initially was assigned to no longer worked with them. Maybe that's something they should improve on from their call services and make their appointments more secure for their customers. More

Great service but need to work on doing a faster service and not to be waiting 3 hours when you have an appointment and not to be waiting 3 hours when you have an appointment More

Danielle in parts was excellent. She was the only one that acknowledged me when I walked in. Danielle was very helpful and knowledgeable. I will return with her when I need service She was the only one that acknowledged me when I walked in. Danielle was very helpful and knowledgeable. I will return with her when I need service again. In part department. Took minutes for someone to come help me. Once I got help the young man was really helpful. Good customer service cross out the wait time. There was two ladies next to parts I believe in trade in area never acknowledged me, while waiting for someone in parts. I understand if it’s not there department, but acknowledgement goes a long way. Over all I will return when again. I would just pass along acknowledge the customers will give a better experience. More

Very good customer service , and patience to explain everything . I recommend this dealer ship . Thanks everything . I recommend this dealer ship . Thanks More

I was an hour early for service appointment today and they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. More

Awesome from the start. Excellent service. Give stars no less. Will definetely come back to them. Excellent service. Give stars no less. Will definetely come back to them. More

My service provider at Beck, Master was very courteous and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! More