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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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June 02, 2024

The staff is always very courteous and Has the best intentions for the customer. Fernando is always hopeful as well More

by dchrlt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Jun 03, 2024 -

Beck & Masten Buick GMC South responded

Hi, thanks for highlighting our staff Fernando who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 26, 2024

Best to call to make appointment rather than online, but I was quickly seen by a service rep and given a discount on the oil change. Danielle helped me right away and shared with me what I need to do next. More

by slcass2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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May 28, 2024 -

Beck & Masten Buick GMC South responded

It's great to hear that Danielle was able to help you quickly and provide guidance on what you need to do next. Getting a discount on the oil change is a nice bonus as well! Thank you for choosing us!

May 17, 2024

Service Attendant was extremely professional and helpful. He answered all of my questions and concerns More

by Mamagal1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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May 20, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 14, 2024

Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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May 17, 2024 -

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

May 13, 2024

Beck & Masten Buick South has an excellent professional service department. I’ve never had any issues with them during scheduling services for my vehicle. Very satisfied customer. More

by Mbella7560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Lentini
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May 16, 2024 -

Beck & Masten Buick GMC South responded

That's great to hear that you've had such a positive experience with Beck & Masten Buick GMC Gulf South's service department! It's always reassuring to know that scheduling services for your vehicle has been smooth and hassle-free. Thank you for choosing us!

May 08, 2024

This dealership is very slow. I was told I had to wait outside by the porter because they don’t like people in the lobby. Took over 1 1/2 hr to do a simple oil change and I had an More

by wwt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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May 08, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

May 06, 2024

The service advisors are very nice and courteous and I enjoy coming there to get my service done More

by jessie46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember the service advisor name
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was nice and courteous! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 08, 2024 -

jessie46 responded

You are welcome

May 05, 2024

I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
Report | Print
May 01, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for this negative experience you had during your visit with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

May 01, 2024

Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Albert Ramirez
Report | Print
May 04, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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