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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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December 14, 2020

First free oil change and 2 recalls were found out while there since I purchased my truck in March. Asked about a loaner as I live out of town and was told there were none. As I walked the lot I saw 4. Good More

by JOHNTRUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service scheduler - nice lady
Dec 16, 2020 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 12, 2020

I always get great service at Beck and Masten The work that was done was excellent and exactly what I requested to be done nothing extra. More

by crwilliams1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2020

The only reason why I don’t recommend Beck&Masten south is because, me personally have taken my truck for service for the same defect. Which means that I had missed unnecessary days of work and plus my I b More

by Rodriguez_alejandro34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2020

Service was good thanks so much hopefully we see next year the cashier was awesome very polite clean my car thanks again please lost for More

by marythomas47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 09, 2020

Awesome service and employees..everyone was extremely helpful, professional and knowledgeable. I will co tinue to come here. Thank you. A a a a a. More

by JJHENHPD50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 14, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 07, 2020

Great experience buying a new truck! We were able to complete the purchase quickly and easily. We will return again in the future if we need another car. More

by Hartime01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 09, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 05, 2020

Every visit @ Beck and Mastern South have always been excellent from the time you enter. The waiting area is always clean and in order. Frany is always helpful and professional, she's an asset to the tea More

by JFRANK4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frany, Mohammed Qureshi, Rosie Hernandez, Manny Escalon, Rafael Benavides, Victoria Gilliland
Dec 08, 2020 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2020

You did a good job on the work that was done. The service was eexcellent and I am a very satisfied customer. I will recommend More

by EDNATE1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2020

Although I was highly disappointed in my one month old vehicle needing service for faulty parts, I was very pleased that I was able to get a next day appointment to get it serviced. I don’t believe that i More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo G.
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 02, 2020

Took over two hours for an oil change and tire rotation. They were very friendly and helpful it just shouldn’t take so long in my opinion. More

by KENNYISBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lady that handles oil changes
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Kenny, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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