Beck & Masten Buick GMC South - Service Center
Houston, TX
1,697 Reviews of Beck & Masten Buick GMC South - Service Center
Very pleaseD with my 1st. Service visit Rosie was exceptional and will have me bringing my 2019 GMC 3500 back to Beck And Masten for future service exceptional and will have me bringing my 2019 GMC 3500 back to Beck And Masten for future service More
Jamie was very helpful and knowledgeable about my problem. All work was done on same day. I couldn’t ask for anything more than how everything was handled! problem. All work was done on same day. I couldn’t ask for anything more than how everything was handled! More
Great service for the last few years! Always helpful people! I’ve owned a few GMC trucks and always get it serviced there. Thank you! people! I’ve owned a few GMC trucks and always get it serviced there. Thank you! More
Service on the car seems to be OK but as far as your service sales people go they need a little training they in wrong number on a check that came back declined and cause a lot of embarrassment and I wi service sales people go they need a little training they in wrong number on a check that came back declined and cause a lot of embarrassment and I will not be back neither will my company More
The lady who was supposed to be helping me with my car was to hard to reach when I tried to find out what was happening with it. The cost the dealership charged for diagnosis is sky high and when you char was to hard to reach when I tried to find out what was happening with it. The cost the dealership charged for diagnosis is sky high and when you charge that much to poor working class people you should at least act like you appreciate their business. More
Gaby is the bomb! Fast, friendly, and efficient! Price for new tires was better than Discount Tires. Super close and convenient to my work, as well. for new tires was better than Discount Tires. Super close and convenient to my work, as well. More
Excellent, fast and reliable customer service! They always take good care of me at Beck & Masten South! Jamie Ward and Art are the best!!! They know how to get the job done right! :) always take good care of me at Beck & Masten South! Jamie Ward and Art are the best!!! They know how to get the job done right! :) More
I arrived at 12:50pm for a 1:00pm appointment. The service was for a oil change and tire rotation. Also had my license plate attached. It took over 3-1/2 hours for these “express services”. It was als service was for a oil change and tire rotation. Also had my license plate attached. It took over 3-1/2 hours for these “express services”. It was also noted by my service advisor that I came at a good time because they were really slow. They estimated 1 hour for my service. This isn’t the first time I’ve waiting longer than 3 hours for an oil change and tire rotation. It seems like that kind of duration is extremely excessive. I’ve taken vehicles to the Beck and Masten North location for the same services and been in and out in less than an hour. More
Scheduled an oil change and waited just over an hour from my appointment time for the service to be completed. The offered a package of 3 oil changes including tire rotation and filling all fluid levels for my appointment time for the service to be completed. The offered a package of 3 oil changes including tire rotation and filling all fluid levels for $185. My car requires 5.5 qts of synthetic oil which is nearly $10 a quart. So this package is about $61 per oil change. A great deal. They also washed my car. On the negative side they asked me if I wanted to have the brake fluid flushed for something like $100.. The car is a 2019 with 18,000 miles. The owners manual recommends replacing the fluid at 5 years??? More