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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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December 01, 2020

Very pleaseD with my 1st. Service visit Rosie was exceptional and will have me bringing my 2019 GMC 3500 back to Beck And Masten for future service More

by lking6630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 04, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2020

Jamie was very helpful and knowledgeable about my problem. All work was done on same day. I couldn’t ask for anything more than how everything was handled! More

by BRIAN@CEDTIDAL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Dec 03, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2020

Great service for the last few years! Always helpful people! I’ve owned a few GMC trucks and always get it serviced there. Thank you! More

by chavezclvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina, Jamie Ward, Manny Escalon
Dec 01, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2020

Service on the car seems to be OK but as far as your service sales people go they need a little training they in wrong number on a check that came back declined and cause a lot of embarrassment and I wi More

by gfbrown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Nov 30, 2020 -

Beck & Masten Buick GMC South responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 22, 2020

Really thankful to there service they provide on car on time. That’s the dealer for service I would recommend to the friends and family More

by p8653876388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 24, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 21, 2020

The lady who was supposed to be helping me with my car was to hard to reach when I tried to find out what was happening with it. The cost the dealership charged for diagnosis is sky high and when you char More

by rlsplenty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina
Nov 30, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 20, 2020

Gaby is the bomb! Fast, friendly, and efficient! Price for new tires was better than Discount Tires. Super close and convenient to my work, as well. More

by TUNLRAT713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Nov 23, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 19, 2020

Excellent, fast and reliable customer service! They always take good care of me at Beck & Masten South! Jamie Ward and Art are the best!!! They know how to get the job done right! :) More

by CHANELLMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art, Jamie Ward
Nov 23, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 19, 2020

I arrived at 12:50pm for a 1:00pm appointment. The service was for a oil change and tire rotation. Also had my license plate attached. It took over 3-1/2 hours for these “express services”. It was als More

by RAYM435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Lady
Nov 23, 2020 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 19, 2020

Scheduled an oil change and waited just over an hour from my appointment time for the service to be completed. The offered a package of 3 oil changes including tire rotation and filling all fluid levels for More

by GeneP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 23, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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