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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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November 13, 2020

very nice and friendly, she greeted me on the drive, very polite and nice. if yall need an oil change, she'll take care of yall. More

by RMURILLO7122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora Torres, Rosie Hernandez
Nov 16, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2020

Always a 5 STAR experience. This was the 3rd vehicle we have purchased from Beck & Masten Buick GMC South. We would not have returned unless we have always had a great experience. This time was no differen More

by rolbrys67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Andaur, William Lindstrom, Marco
Nov 13, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 11, 2020

Jamie and Manny went far and beyond of what I was expecting. The work took longer than what I expected, but they gave me a lender vehicle while the work was being complete. And that was A-1 SERVICE More

by Camargodel81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Dec 17, 2020 -

Beck & Masten Buick GMC South responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

Check engine light appeared on my vehicle and I called the dealership to find out what could be done. They got my vehicle in quickly and more importantly my vehicle was done and ready for pick up that eve More

by Tricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not one listed
Nov 11, 2020 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 08, 2020

The dealership Voided my powertrain warranty all because of a silly leveling kit on my truck which makes no sense. Silly....Never coming back here again or buying any vehicles from here again. More

by stevenjrchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Ward
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 06, 2020

Always happy with the service great awesome customer service and the service was excellent awesome too awesome awesome awesome awesome service awesome sales love that place More

by 1STLAUNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earl, Rosie Hernandez, Jamie Ward, Manny Escalon
Nov 09, 2020 -

Beck & Masten Buick GMC South responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 02, 2020

Work was completed as expected however I was disappointed that I had to pay for my oil change. I only put about 5000 miles on my car in the first year and missed the deadline for my free oil change for purch More

by VJBULEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art in Service
Nov 05, 2020 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 01, 2020

This is by far the best dealership I have ever had the pleasure of doing business. The honesty care about their customers.. 5 stars everyday More

by Richard Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 01, 2020

Everything was good very professional and friendly service. Great communication very happy with y’all getting Uber rides to and from Dealer. Appreciate Arturo Gonzalez for taking care of everything More

by E.GONZALEZ76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Nov 04, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 31, 2020

Even with an appointment an oil change took 2 hours. Appeared employees personal vehicles were taken care of first. Lots of employees with only a few actually working. More

by BILLIEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
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