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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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October 31, 2020

The service was good I was helped by Rosie and she was really helpful but I don’t like that my truck was there for so long and left me with out a truck for over a month More

by gmartin563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
October 31, 2020

I've never owned a new car in my life this car lot went out of their way to help me and here I'm a year and half later and they still are going above and beyond to keep my car in tip top shape I recommend More

by BROOKSANDREA43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon, Victoria Gilliland
Nov 02, 2020 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 27, 2020

Ordered the wrong part so had to come back a second day. Ordered the wrong part so had to come back a second day. I asked the first day to air up all 4 tires. Didn’t do it. Asked again on the second. Told t More

by Rllinkimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
Oct 29, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 24, 2020

Awesome dealership. Jamie in service is the best. They gave me a loaner car which I appreciate very much. Love this dealership. We have bought 4 new and 1 used car. More

by Roary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Oct 27, 2020 -

Beck & Masten Buick GMC South responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 24, 2020

Jamie is the best service writer that I have ever done business with in and out quick as promised and I will spread the word More

by B.CARPANTER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Oct 27, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 23, 2020

I have been going to this location since I got my car, Ms. Rosie has always been good to me very respectful and friendly. Always looking forward to seen her. More

by EALVARADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 26, 2020 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 22, 2020

I truly enjoy taking my car in for service at the dealership because I know the professionals there will get the job done the best. More

by jeanie.p60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 26, 2020 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 22, 2020

Rosie is amazing! She answered all my questions and was extremely helpful. Excellent customer service. I would definitely have Rosie help me again next time! More

by dhvillagomez4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Oct 26, 2020 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 21, 2020

Great service and sales Gabby is very helpful, Toby always a professional. We will always come back! Thanks for helping with my boss Ron Janack’s truck, turned a bad situation into a wonderful experien More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby in service , Toby Ohnesorge
Oct 26, 2020 -

Beck & Masten Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

October 18, 2020

Service appointment was @ 8:30. Arrived early thinking I could get out earlier. It was almost 3 hrs but I not only had an oil change, I also had 1 recall. Time waiting wasn't too bad. More

by julie.smith2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Nora
Oct 21, 2020 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Julie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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