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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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May 05, 2024

I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
May 08, 2024 -

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Albert Ramirez
May 04, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 01, 2024

Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
May 01, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for this negative experience you had during your visit with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

April 30, 2024

Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a More

by 02harley69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
May 02, 2024 -

Beck & Masten Buick GMC South responded

It's great to hear that your experience scheduling service online at our dealership was smooth and convenient! Our team strives to provide helpful and efficient service, ensuring that your vehicle is well taken care of. We appreciate your feedback and look forward to assisting you with any future service needs. Safe travels!

April 30, 2024

Great customer service will return love it! ! Will recommend people to come see y’all More

by thomasjbanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Andrews
May 02, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 27, 2024

I can’t complain about the customers service. Miss Rosie always provides the best service. More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 30, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Miss Rosie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 26, 2024

I purchased a pre-paid oil change package some time ago. When I went int the dealership to have the service done, I was told that the agreement I had purchased had "expired". "It was in your contract Mr. More

by bob.j3294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Apr 29, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 25, 2024

Very pleased with experience on this visit. Rosie is always great and helpful and couldn't be more satisfied. More

by donald1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 27, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that Rosie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

Got my truck serviced at Beck and Masten and as always the service was great and my service representative Rosie was as awsome More

by Budman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 25, 2024 -

Beck & Masten Buick GMC South responded

It's wonderful to hear that you had a great experience getting your truck serviced at Beck & Masten Buick GMC Gulf South! Rosie provided excellent service as your representative. Thank you for choosing us!

April 14, 2024

Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

by dhom888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Apr 16, 2024 -

Beck & Masten Buick GMC South responded

It's great to hear that you had a positive experience with the service manager and noticed an improvement in service time! We apologize for the inconvenience with our online scheduling system and appreciate your feedback about needing to make multiple calls to schedule your service appointment. We'll work on addressing this issue to ensure a smoother experience for our customers in the future.

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