Beck & Masten Buick GMC South - Service Center

I was an hour early for service appointment today and they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. they finished it within the hour. I received text updates throughout the process and happy with everyone I encountered. More

Very good customer service , and patience to explain everything . I recommend this dealer ship . Thanks everything . I recommend this dealer ship . Thanks More

Awesome from the start. Excellent service. Give stars no less. Will definetely come back to them. Excellent service. Give stars no less. Will definetely come back to them. More

My service provider at Beck, Master was very courteous and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! and friendly! His name was William Lentini! I definitely want him to be my service advisor from now on! More

Rosie is patient and excellent customer service. Rosie takes her time to explain issues at hand. I have been working with her for years. Rosie takes her time to explain issues at hand. I have been working with her for years. More

Service was very busy. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. More

Service department has been a definite improvement since I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. More

The people in service are very cordial and help approache you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. More

Worst service experience ever. I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So afte I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So after it taking more than 20 minutes to che k me in, and then being Che led in by someone other than my “advisor” they failed to rotate my tires as requested nor did they check my tire for a leak. They then charged me for my oil change. I could have gone to Take 5 oil and paid the same thing and been in and out in 30 minutes. He offered to call about my service plan, yet t I saw what the previous customer went through. Wishing I hadn’t purchased the service plan so I could have the freedom to go elsewhere. More

This review isn’t necessarily about any specific employees. It’s more about the owners of this company and how it’s structured. This is a company, Beck and Masten that specialize in nickel and dime employees. It’s more about the owners of this company and how it’s structured. This is a company, Beck and Masten that specialize in nickel and dime their customers to death. They have fees on top of fees for everything that they do for you, $208 labor fee per hour for any work done plus $33 shop fee on top of that. When you ask what something will cost for labor they quote you $200 an hour they never tell you it’s really $208 per hour plus there’s a $33 shop fee and other fees they decide to tack on that day to maximize profit they are dishonest and not good people and I don’t recommend anybody buy from them they don’t have loaner cars and they false advertise cars they don’t have and false advertise prices just to get you in there. They will try to get you to come back at night and sell you a car in the dark. These people are dishonest crooks who will bleed you dry! “BEWARE!” The BBB BETER BUSINESS BUREAU have received lots of complaints from Beck and Masten check for yourself. They are not accredited by the BBB, Beck and Masten has a “F” Rating at the BBB. That’s all the proof you need! More