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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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June 30, 2017

General Service Great customer service every time I go. Jamie is just an excellent service advisor, very knowledgeable. Everyone is always looking out to make sure I More

by Fernando Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany, Toni, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reaching out Fernando! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Manny Escalon | Service Manager

June 30, 2017

Great service Beck & Masten South as a whole is amazing, from service all the way to sales. I came in without an appointment and was out within a reasonable time. W More

by Guti88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the kind words. We look forward to seeing you again in the future! Manny Escalon | Service Manager

June 30, 2017

great deal on multiple services the service is always friendly and very professional. i would definitely recommend the service and sales department at Beck and Master South. you can' More

by PearlandMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
gabrielle cano
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Manny Escalon | Service Manager

June 30, 2017

Great Service Staff was really nice and did a great job on my car!!! They even patched/plugged my tire free of charge. I would recommend them to everyone! More

by Rscrutch7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano and Toni
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Manny Escalon | Service Manager

June 30, 2017

Warranty part replacement with no issues Warranty part replacement and while I was there they agreed to replace another part under warranty. There was some delay between getting the part and More

by Daryl Wilmeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
karla menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team. Please let us know if there's anything else we can do for you. Sincerely, Manny Escalon Service Manager

June 29, 2017

Everything was awesome!! Excellent job from the very beginning truth the end enjoy the atmosphere on the dealership when I waiting for my truck Get Repair after all exelent jo More

by hector lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our staff at Beck & Masten South was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Manny Escalon | Service Manager

June 29, 2017

Service The service here is wonderful especially the young lady name Rosa who you give your information to when entering the service door. She is very profess More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review, Cathy! I'm very happy to hear that Rosa was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 29, 2017

Battery Problem Was having problem with battery in my truck, took it in and Rogelio P. checked it and advised me it was not holding charge. Put new battery and got m More

by Jess63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Jess, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten's Service Department. Manny Escalon | Service Manager

June 29, 2017

Oil Change, tire rotation and balance Karla is very attentive, great customer service. My truck is well taken care of here. Manny takes the time to get to know his customers. More

by Bake53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Manny Escalon | Service Manager

June 29, 2017

Oil Change and Tire rotation Rosaena Vasquez did a great job of making my service a great experience, fast and courteous. This is the kind of service that makes a person want to c More

by jgmooney58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaene Vasquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Beck & Masten South was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Manny Escalon | Service Manager

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