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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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June 26, 2017

It was good I love the service at this location. I am always greeted by every employee. They are all nice and professional. I highly recommend everyone to come to More

by Buick2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni and Gaby
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your outstanding review! We're glad to hear that Toni and Gaby took care of you during your visit! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 26, 2017

excellent service they alway help me when i bring my car in! just good service don't matter what going on they help me to the os they ability. AF233110 More

by thomasre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thomas, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten South's Service Department. Manny Escalon | Service Manager

June 26, 2017

Fast, friendly My experience with Beck & Masten has always been amazing. They are always nice, clean fast and friendly. I would definitely recommend any and all of m More

by Mamawof5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano/ Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Glad to hear that you are consistently impressed with the service we offer here at Beck & Masten South. If there is anything more we can do for you please come back and see us any time! Take care! Manny Escalon | Service Manager

June 26, 2017

Always great service! They are always professional and caring. I have purchased two vehicles from the dealership and have used the service department for all my vehicle nee More

by ScottGMCdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosaena Vasquez, Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional and caring. We hope you have enjoyed the cars you purchased and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Manny Escalon | Service Manager

June 24, 2017

Friendly customer service The staff in the service department are always friendly. The wait is typically a bit long but the prices are low and they always have water and fresh More

by Karran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse, Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Karran. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 24, 2017

Fast service Employees were helpful and nice. They offered their specials which was helpful. They also offer free refreshments while you wait. And explained the se More

by hdzdulce89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Manny Escalon | Service Manager

June 24, 2017

Oil Change and tire rotation Roseana Vasquez did a great job calling me and had my vehicle ready as scheduled. She has a very pretty smile and I am looking forward to seeing her a More

by James123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseana Vasquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

James, we appreciate your kind words. We look forward to working with you again! Best, Manny Escalon | Service Manager

June 24, 2017

Good Service I had good service at Beck and Masten when I went in to get my oil changed. Abby and Toni helped me and were courteous in dealing with getting thejob More

by Rosey1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Rose, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Manny Escalon | Service Manager

June 23, 2017

2012 GMC Terrain Service Visit---Nicholson 7740 Roger Paredes was my Service Advisor and he was great! He was very friendly and professional and kept me informed about progress on my car. More

by Becky Nicholson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Becky, feedback from you is one way we know we are achieving our goal to provide great service. Thanks, Manny Escalon | Service Manager

June 23, 2017

Service for J240358 Jamie Ward helped us with having our brakes repaired and Toni explained the billing when we picked up the car. we always choose to have our work don More

by carowner313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear about your great experience at Beck & Masten. If there is anything we can do for you, please feel free to give us a call. Manny Escalon | Service Manager

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