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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,695 Reviews

1,695 Reviews of Beck & Masten Buick GMC South - Service Center

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June 20, 2017

Rosie is awesome great device excellent work Hi, my name is Francis Savedra and I'm writing to say that Rosie is an awesome person excellent service employee she is always going that extra mile t More

by Excellent 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
When Rosie is out I go with Jamie ward whom is also a good service employee , Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Rosie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We can't wait to work with you again; feel free to call us with any questions or concerns. Manny Escalon | Service Manager

June 20, 2017

Excellent Drop off my truck for service waiting on a loaner the staff are very nice and friendly not just with me but with everyone that walk in through the do More

by gomez18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla, Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Manny Escalon | Service Manager

June 20, 2017

Great customer service. Great service! I had an appt and had no wait time for me to drop of my pick up. Karla was great at explaining everything and giving me all the informa More

by Ymeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for such a great review! We're so pleased that everything went well for you. Come again, Manny Escalon | Service Manager

June 20, 2017

Quality service I purchased my truck here new, and have lifetime oil changes for $14.95. So I keep coming back for quality, friendly customer service as well as the More

by Siouxsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse and Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Manny Escalon | Service Manager

June 20, 2017

great dealer sales and service Had a great salesman in Mr. Franklin Nolden and service reps are all top notch and friendly. Service hours are good and scheduling is easy online afte More

by Frmnjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Nolden, Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Manny Escalon | Service Manager

June 19, 2017

Helpful and friendly service with great expertise. Service staff were friendly and professional. Timely repair on my vehicle and kept me updated. The repair was done properly with no glitches or dela More

by HQP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

I am happy to hear that everything went well for you. I will pass your feedback along to Rogelio and the rest of the team. Thanks, Manny Escalon | Service Manager

June 18, 2017

Great oil change service My oil change service has always been welcoming and finished in a timely manner. I've always had great experiences and the staff is friendly. Thanks t More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseana Vasquez and Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Manny Escalon | Service Manager

June 17, 2017

extremely Fast service and honest care! Our advisor Karla was freindly and very helpful with all our concerns and questions. A special shout out to the shop manager Mr. T, for knowing exact More

by debra arangua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla M. and Shop Manager Mr. T
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Hi Debra and thanks for the great feedback! We're very happy that Karla was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Manny Escalon | Service Manager

June 17, 2017

Oil change and windshield repair Friendly and quick service even without an appointment. Everyone was pleasant and welcoming. From the moment we drove in till it was time to drive aw More

by JJ Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Manny Escalon | Service Manager

June 16, 2017

Excellent customer service My husband, who took care of everything that had to do with the car, recently passed away. Rosie has been patiently guiding me through a new and daunt More

by DGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your kind words about your experience at Beck & Masten! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best, Manny Escalon | Service Manager

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