Beck & Masten Buick GMC South - Service Center

Excellent customer service My husband, who took care of everything that had to do with the car, recently passed away. Rosie has been patiently guiding me through a new and daunt My husband, who took care of everything that had to do with the car, recently passed away. Rosie has been patiently guiding me through a new and daunting process of caring for my car. I appreciate her sweet disposition and willingness to answer seemingly simple (but not to me!) questions. It is clear to me why my husband chose Beck and Masten for our purchase. More

Service department treats you like family! Not only my advisor (Roger) but the whole customer service staff takes good care of their clients. I used to hate taking my vehicle to get maintenance Not only my advisor (Roger) but the whole customer service staff takes good care of their clients. I used to hate taking my vehicle to get maintenance, but after coming here I really don't mind. I know I'm in good hands. More

Excellent experience I have given this rating to the dealership because they have great staff so helpful and nice , very friendly , they explain all my questions in detail I have given this rating to the dealership because they have great staff so helpful and nice , very friendly , they explain all my questions in details and I was very satisfied! The young lady who helped me Ilse was very friendly and helpful ...... More

great and fast I took my car in because my left rear tire was licking air. they took my car and within one hour the car was ready. I took my car in because my left rear tire was licking air. they took my car and within one hour the car was ready. More

Swindled !!! Took a valid diagnostic report about my AC in B&M disputed the report. Charged me for a blower motor which I did not need only to tell me after the co Took a valid diagnostic report about my AC in B&M disputed the report. Charged me for a blower motor which I did not need only to tell me after the costly replacement the part noted on my 3rd party diagnostic was actually the part I needed. I paid an additional $110 for the part. The charge for the motor was $460 when all I needed was a $110 module as stated on Firestone's report I showed them. In checking GMC's website regarding repairs and symptoms the blower was never an issue because it wasn't making noises to begin with. I tried showing the liars that report and suddenly Rosie was stuttering and inviting me to eat lunch. Lunch which was provided to them by GMC for district sales. I guess I'm not the only one they've cheated!!! I chose to wait on the vehicle; checked in around 8am was told about 2 hours wait after Rosie had to check with Manny on the part being in. I found that odd because she asked to see the diagnostic report from Firestone again and took it in to him. I was told the part was in. I checked at 10 since I had no word on the status of their diagnostic and was told they had to order the part. I saw a part delivered around 10:45; not know if it was my part or not I waited. At 11:45 I inquired about the status but Rosie didn't have an answer. At 1pm I asked about the status and was told the part was there and they were getting to me next. The wait wasn't the issue the lying about the needed service is!!!! More

Sales and service The sales and service department at beck and Masten south is a great place to shop for a vehicle , and the service department takes care of all your n The sales and service department at beck and Masten south is a great place to shop for a vehicle , and the service department takes care of all your needs More

It was great! The service I was given was very fast. From the moment I arrived to the moment I left the employees were welcoming and efficient. Totally recommendabl The service I was given was very fast. From the moment I arrived to the moment I left the employees were welcoming and efficient. Totally recommendable. More

Excellent customer service at the SERVICE department! I've been going to this dealership to have my Buick Encore 2015 checked on several times now. I didn't purchase the vehicle here, but the Service Depa I've been going to this dealership to have my Buick Encore 2015 checked on several times now. I didn't purchase the vehicle here, but the Service Department is great! I've had my oil change once, an engine light checked and this last time I had trouble with the battery... Roger has been the person to take care of my car in the last two occasions and he has been incredibly helpful! Super patient and understanding!! The Waiting room is very comfortable - drinks, snacks and WIFI available.. they really make you feel like going back to them always! I certainly trust them with my car, and will be going back there always, Everyone has a great attitude. I definitely will be buying my next car or getting any car serviced there! More

Awesome service Great service from gabby Jocelyne and Karina as well as Ilse, I will be back, thank you, I will recommend friends and family . Great location from Great service from gabby Jocelyne and Karina as well as Ilse, I will be back, thank you, I will recommend friends and family . Great location from my office More

LIKE ALWAYS, EXCELLENT SERVICE! Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promp Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promptiness and quality of the service is TOP NOTCH. Jamie and Rosie are the best and always there to take care of our needs (we also own a 2016 Buick Encore). Thank you Beck and Masten South for having such a wonderful sales and service staff. More