Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
June 09, 2017

Oil change and back up sensor I have never been to such an amazing dealership in all of my years of servicing vehicles. This is my first GMC and I have never experienced such effic More

by Brendacomp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I can't tell you enough how pleased I am to know you enjoyed your experience here at Beck & Masten South! We strive to provide the best service possible and are glad to ensure you were taken care of. Thanks, Manny Escalon | Service Manager

June 09, 2017

Great Experience Gaby Cano was very helpful, friendly, and professional! I will always service my truck at Beck and Masten South!! Thank you for the great experience!! More

by Theryguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Gaby provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Manny Escalon | Service Manager

June 08, 2017

My experience was great as always. I was late for my appointment and i was still taken care of with courtesy and promptness. When my vehicle was ready i was immediately notified. More

by MissCookie2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vazquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten South for your vehicle needs. Manny Escalon | Service Manager

June 08, 2017

Oil Change Tirte Rotation Very Timely Made Sure The Customer Happy Leaving A Very Pleasant Time Waiting Look Around No Pressure Every One Very Friendly Look Forward To Deal Wit More

by rpsid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez 82830
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for this amazing review! We look forward to servicing your vehicle again. Manny Escalon | Service Manager

June 08, 2017

6/8/2017 Experience Rose was very helpful,provided great customer service, and professional. She really helped me get in and out quickly. I will defiantly be back for my More

by gonzalesj19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear that you had an excellent experience with Rose and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Manny Escalon | Service Manager

June 07, 2017

Warranty work. Custom service was excellent. I was updated thru out the whole process. Rose Vazquez did a terrific job explaining the issues with my truck & keeping More

by Botello1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Vazquez , Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Hi Botello and thanks for your kind words! We appreciate Rose as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Manny Escalon | Service Manager

June 07, 2017

Great people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my More

by Cary the man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Manny Escalon | Service Manager

May 31, 2017

Great Experience I was able to get an appointment quickly. My car was serviced in a timely manor. Plus any issue with my car was diagnosed and taken car of. More

by Buickregal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Manny Escalon | Service Manager

May 29, 2017

Very Helpful and satisfing I had to take my GMC truck in for oil change and audio issues. Jamie was attentive and was positive they would explore all options to resolve my issue More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Roy, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Manny Escalon | Service Manager

December 07, 2016

Recall , Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e ho More

by Carfix0724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure if name of employee was Rosie , Rosie Hernandez