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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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April 10, 2024

My advisor was William Lentini and he was professional! He ensured all my questions were answered and amazing customer service support! Overall he was great! I highly would recommend him and will definitel More

by TrueReview
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guglielmo (William) Lentini
Apr 12, 2024 -

Beck & Masten Buick GMC South responded

It's fantastic to hear that you had a great experience and that William provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Great and fast service. Service advisor even had my truck washed. Very polite and courteous More

by g_cavazos63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Apr 11, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

It’s greatly appreciated when I’m able to receive a loaner while my vehicle is in service.c More

by Jhnsauceda
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Apr 09, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

On time appointment and care taken to get me a ride home and return to pick up my vehicle. More

by nasajackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Newlin
Apr 06, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle newlin
Apr 06, 2024 -

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

April 02, 2024

Quick service and answered all my questions when I asked anything about my truck and their services More

by Macuellar28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez, Albert Ramirez
Apr 05, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

The service dept. needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a More

by tpcomer1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 23, 2024 -

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Hannah Wilson Service Director hannahwilson@group1auto.com

March 27, 2024

I had a great experience dropping my Yukon Denali off. They were very nice and friendly very good work. Got the job done at a very good time. More

by mindyrae11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Apr 03, 2024 -

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 14, 2024

I was happy that Mr Lewis hepled me out with my truck and able to get it back as soon as possible, like how helpful he was. More

by veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Lewis
March 12, 2024

I have be a customer for a few years. 55 minutes for an oil change and tire rotation this visit. Very happy. More

by traf250
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Mar 14, 2024 -

Beck & Masten Buick GMC South responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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