Beck & Masten Buick GMC South - Service Center

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehicle in and deal with the service department on her own. She dealt with Rosie this time, also with Gloria and Rosie on other issues in the past. These ladies have taken excellent care of my wife every time. We live in Baytown, 25 miles away from the dealership, but I don't feel it's a problem driving that far for the service and attention we get. Thanks again girls for taking great care of my wife, she loves dealing with you two. More

I have been a loyal GMC customer for over 15 years. The service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I service I receive when I take in my Buick Regal from Manny, Rosie and Gloria have always been exceptional. I love the warm welcome I receive when I take my car in for service...sometimes I even stop by just to say hi to them for no reason whatsoever! I have known Manny & Rosie for many years and since they have been with Beck & Masten GMC South, I never been dissatified with the service I have recived. I recommend the service dept at Beck & Masten to all of my family & friends anyday! I purchased my daughter's car when she went away to college there last year, Manny made sure everything was in tip top shape...there's nothing more satifying knowing that you have placed your child in a safe & dependable vehicle from Beck & Masten. Beck & Masten GMC South.....a reliable place to purchase & service your cars & trucks! ~Linda Silva~ More

We made an appointment. Gloria took it right away. They did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. did the warranty work and it is great. Gloria is very profesional in her job. She is always so nice. More

I brought my car in for a recall, my wait was from 2:45 p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to s p.m. - 5:45 p.m., but I didn't mind the wait because everyone was very professional, caring and kind. Even Mr. Beck stopped by the waiting area to see if we (the customers) had been helped and were alright. Although we weren't formally introduced, I knew it was him, because he was dressed different from the other employees and his demeanor was that of a Boss. It is very rare that you attend a business and the Owner will stop his/her busy schedule and come by the waiting room to say hello. This make customers feel more comfortable. This dealership, has got several additives to make you feel at home, i.e., fresh coffee,water (ice cold in individual bottles) and fresh baked cookies. There was nother time that I was there and they had customer appreciation with Bar-B-Que and sides to go with it and as the customers entered into the dealership, they were told to go to the conference room and help themselves. I been to other appreciation benefits and by the time the employees finished, there was nothing for the customers. There has only been one other car dealer that I've visited in pass years, that I had this much confidence in and it is gone out of business. There is another dealership down the way from B&M, but it doesn't come close to the personable and professional feeling you receive from B&M. My only 2 suggestions are (1) consider placing seat covers in the restrooms and a trash can near the door for soild paper towels. Some people do not like to open the door with just washed hands, it defeats the purpose. Thank you Mr. Beck and staff, keep up the good work. More

This experience was great and exceeded my expectations! Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but n Rosie kept me posted while I was waiting for a loaner car. The work was done promptly and I was told what service was still needed on the car, but not pressured to complete the repairs. All the staff was friendly and Rosie was professional and knowledgeable. I will return and tell my family and friends. More

take my acadia there for water leak.. they say they fix it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers. it .. but they didn't.. so i would say they are full of liers ..then they say i gonna receive a survey call .. they never did...liers and more liers... More

My wife's Saturn ignition would not disengage. The "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take "so-called" authorized Saturn dealership in the area, told her they could not find her GM service plan in the system and that the service would take 4-6 hrs, and then she would have to pay for it out of pocket. She drove into the lot, Beck and Masten personnel had her GM service plan up on the computer in 30 seconds, and she drove away in her own car less than 2 hrs later. Superb service across the board from the technicians doing the work and the management team for helping out. We are definitely moving our business from the authorized dealer to this one. This was the type of service Saturn gave us, which is why we went with GM in the first place. Thanks guys. More

Everytime I go to this dealer for service, I feel like they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car ther they go above and beyond for me and my needs. I highly recommend them for service, as for sales I cannot comment because I did not purchase car there. They will continue to have me as a loyal customer, and Rosie is great. More