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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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April 11, 2023

I've had some issues with the service department (lost oil stick and hub caps) but the people have always been nice. The service provided is great. Just need to be better about putting everything back aft More

by ADPUE@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

took my vehicle in for service and they took forever and it seemed as if they were avoiding my calls More

by vr303331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Ohnesorge
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Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 09, 2023

This is my 3rd truck at this dealership and I’ve a truly say they got the best prices. The salesman here are great! More

by salazar1.6_nuevoleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Pineda , Gaby Cano
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Apr 11, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 08, 2023

Jose did an extraordinary job with finding the right vehicle for the right price. The process was smooth unlike others, and Kimberly did and awesome job at the finance department. Really satisfied with More

by FELIXCAMPOS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Kimberly, Mohammed Qureshi
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Apr 11, 2023 -

Beck & Masten Buick GMC South responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

Todo estuvo bien buen trato les doy las gracias por buen trato tienen muy buen servicio More

by J.VEGA65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Muchas gracias, que tenga un día exelente! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

Not happy our sales person was not honest with us our car was not cleaned properly More

by PAT.DAVIS98
Recommend Dealer
Yes
Employees Worked With
Sharleen Rickletts , Mohammed Qureshi
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Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

Customer service was on point from start to finish and my truck was delivered/fixed in good time. More

by Angelolivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Jessica in the service department was wonderful. She took the time to explain the service on my Buick and also helped me use my service points to save me money. A true asset to your dealership. More

by DBORDE2555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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