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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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December 13, 2024

The service department will deter me from buying a vehicle in the future. Call me. More

by Pontifes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Belman, Assistant Service Manager
Dec 22, 2024 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

December 05, 2024

Brought my Gmc Sierra for an oil change and Aldberto the service advisor was on point. Drop and pick up was smooth. Great Communication thru text letting me know of my service process. More

by RamirezRene2610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Dec 06, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

Keeping your customer informed has to be better and for y’all to park my car when im waiting in the waiting room for an extra 25 min after the service was done is ridiculous. The communication between the More

by Juicedalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
Dec 05, 2024 -

Beck & Masten Buick GMC South responded

Juicedalex, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

December 01, 2024

The service department is horrible they forgot to insert a vacuum hose to the wastegate which my check engine light came back on after leaving from dealership on Monday had to take it back Tuesday morning More

by MEISHA79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dee Fuimaono, Albert Ramirez
Dec 03, 2024 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

November 30, 2024

I was pleased with the service I received and the updates during the process of repair. More

by wenke_eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perez
Dec 02, 2024 -

Beck & Masten Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Great service depending on who you get as an advisor. 3 hour for an oil change is not good, especially when your advisor is nowhere to be seen. And my issue wasn’t fixed, because it wasn’t noted like it More

by RAlmaguer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldaberto
Dec 06, 2024 -

Beck & Masten Buick GMC South responded

RAlmaguer, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Elvin Carrera Service Manager ecarrera@group1auto.com

November 27, 2024

I’ve not been happy with this dealership since I’ve bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every tim More

by Deonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Dec 03, 2024 -

Beck & Masten Buick GMC South responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Anthony Morelli General Sales Manager amorelli@Group1Auto.com

November 27, 2024

My service advisor was excellent. She was very informative and knowledgeable about the process today. More

by Twinturbotamayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Belman
Nov 29, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you so much for your positive comments about Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2024

Lack of communication from this dealership. . Any time you call the service department about your car Nobody never picks up the phone.. Chris AKA Shane More

by Cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris AKA Shane
Nov 28, 2024 -

Beck & Masten Buick GMC South responded

Cedric, Thank you for your feedback about this, because this should not have happened and we apologize for any inconvenience you faced due to the lack of communication. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to our service/sales management, so that I can learn more about what took place in this situation. Anthony Morelli General Sales Manager amorelli@group1auto.com

November 24, 2024

Dealer representative Gil was great, check in and out process was fast and easy highly satisfied. More

by perezcantarero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil
Nov 26, 2024 -

Beck & Masten Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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