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Beck and Masten Buick GMC Coastal Bend

Robstown, TX

Overview
Reviews
Vehicles
4.6
237 Reviews
Call Dealership (361) 933-5300

200 US-77

Robstown, TX

78380

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Showing 237 reviews

May 26, 2024

Service people did an excellent job fixing my car and Rex Reynolds service Advisor did an excellent job More

by notjoehernandez373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex Reynolds
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May 28, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We're delighted to learn about your positive experience and the excellent assistance provided by Rex! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 26, 2024

I've had a thoroughly disappointing encounter with Beck & Masten. I brought my vehicle in for service due to a defective brake light, but it returned with additional damages. Despite raising the issue multip More

by Erica Hernandez
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert vasquez
Report | Print
May 29, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after servicing your vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at 361-387-2506. I look forward to speaking with you. Eric Weber, Service Director

May 21, 2024

Highly recommend this dealership to anyone looking for a vehicle. They are very professional and understanding More

by richard1264
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Moreno , Manny Escalon
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May 22, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 21, 2024

My oil change appointment was at 10:00 am. .. THREE HOURS later it was ready... I waited there in the lobby thinking it would be expedited ASAP... Not Good for business... I don't think I'll ad More

by mhirle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert vasquez
Report | Print
May 21, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 10, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for bringing this to my attention. I apologize for the long wait time to get an oil change with us. I would like an opportunity to fix this and to earn your business, please contact me at eweber@Group1Auto.com. I look forward to speaking with you. Eric Weber, Service Director

May 07, 2024

Rachael was awesome. From my arrival to departure kept me posted on the progress of my truck. More

by Tiorick65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael was 6 stars
Report | Print
May 08, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We're delighted to learn about your positive experience and the awesome assistance provided by Rachael! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 02, 2024

Jeremy worked really hard in getting us what we were looking for, your dealership didn’t have what we wanted but found something nicer. More

by Helen.romero4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Moreno
Report | Print
May 07, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Congratulations on your new vehicle! We're thrilled that Jeremy provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

April 30, 2024

Buying a vehicle from Beck & Masten was a fast easy and easy process. Roger Davila and Dom Durrance were a pleasure to deal with. They were very courteous and worked hard to get the deal done. I would str More

by bdupont
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Davila Dominick Durrance
Report | Print
May 03, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

It's great to hear about your positive experience at Beck & Masten Buick GMC Coastal Bend! Roger and Dom are fantastic team members, and we're glad they made your vehicle buying process fast and easy. Thank you for recommending them, and we look forward to serving you again in the future!

April 30, 2024

Service and advisor was awesome great with updates and feedback on what was done great job More

by Lbaltierra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor and service tech.
Report | Print
May 02, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2024

small dealership with big dealership mentality. Excellent service customer service. Would highly recommend to anyone in South Texas. More

by Joseph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Mchee, Robert vasquez
Report | Print
May 02, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 29, 2024

Purchased my truck online. Sales rep. handling my purchase was very professional and helpful. They made the buying process easy and unstressful. I would buy again for from Be More

by avelortiz44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Rodriguez, Ashley in Fianance
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May 02, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

It's great to hear that your online truck purchase from Beck & Masten Buick GMC Coastal Bend went smoothly and stress-free! Our sales team aims to provide professional and helpful service to ensure a seamless buying process for our customers. Thank you for choosing us, and we look forward to serving you again in the future!

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