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Beck and Masten Buick GMC Coastal Bend

Robstown, TX

Overview
Reviews
Vehicles
4.4
137 Reviews
Call Dealership (361) 933-5300

200 US-77

Robstown, TX

78380

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car service sales person helpful

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Showing 137 reviews

April 27, 2024

Great customer service. Everyone's friendly and you always get greeted when you enter the building. More

by robbsaenz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Mcghee and Pablo
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Helpful
April 19, 2024

I had a very pleasant experience. My salesman was Dominic and he was very helpful. I will be going to Beck and Masten Buick GMC Coastal Bend for all future car needs. More

by bryannaaniz01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic
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Apr 23, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

That sounds like a great experience with Dominic at Beck & Masten Buick GMC Coastal Bend! We're thrilled to hear that he was very helpful, and we appreciate your loyalty in choosing our dealership for all your future car needs. Thank you for choosing us!

Helpful
April 18, 2024

Great job help me get my truck updated and serviced all in one day! Great job More

by zeker7623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
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Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 17, 2024

Roberto was very professional and sent me updates regarding my vehicle during the visit including a video. More

by Maria Correa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
Report | Print
Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We're thrilled to hear about your positive experience and the professional assistance provided by Roberto. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
April 17, 2024

Great job getting the price I needed and making the process very easy to go through More

by Lndnfritz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Rodriguez , Robert vasquez, Manny Escalon
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Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Congratulations on your new vehicle! We're thrilled to have delivered an easy sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
April 13, 2024

Service Department needs new management. There terrible. That department brings to whole dealerships rating down. More

by Bobsgottafish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex is problematic , Robert vasquez
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Apr 16, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Eric Weber Service Director eweber@Group1Auto.com

Helpful
April 09, 2024

Excellent customer service. Cares about the customer's experience.. Would recommend this dealership to anyone in the market for a vehicle. More

by Effie Schneider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Epifanio Villareal
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Apr 11, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

I had a great service advisor for my oil change, Robert Vasquez. I definitely return for other maintenance on my truck. More

by pantojamarcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Villarreal , Robert vasquez
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Apr 06, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 26, 2024

Well, I will have to say my visit was awful. I scheduled a repair with this dealership and was being charged an hour more than what the labor required was. On top of that, I dropped my vehicle o More

by ironj007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert vasquez
Report | Print
Mar 29, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

Thank you for bringing this to my attention. I apologize that your experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Weber Service Director eweber@group1auto.com

Helpful
March 20, 2024

Good Advisor did great job keeping me informed about the services and updates on my Car. More

by ROSIEAGUIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert vasquez
Report | Print
Mar 22, 2024 -

Beck and Masten Buick GMC Coastal Bend responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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