Beck and Masten Buick GMC Coastal Bend

Trusted Professional, prompt service. Robert was courteous, helpful, and professional. So far I’ve only used the service department. I drive away with conf Professional, prompt service. Robert was courteous, helpful, and professional. So far I’ve only used the service department. I drive away with confidence that my car was serviced well and knowing that I can bring it back (if something was not to my satisfaction) without hassle. Their guarantee is also a plus. I guess the only negative would be it’s a bit pricy. More

Fast and friendly Took my vehicle in for and oil change and tire rotation. The technician called in a few hours with service complete. Vehicle picked and ready to go. Took my vehicle in for and oil change and tire rotation. The technician called in a few hours with service complete. Vehicle picked and ready to go. More

Found me my car! Good local dealership that gets you what you need. If they don’t have it, they’ll find it & get it for you! The buying/sales process took a little lon Good local dealership that gets you what you need. If they don’t have it, they’ll find it & get it for you! The buying/sales process took a little longer than anticipated but it was worth it. More

Wonderful place The staff was great. Great communication. They're determined to get you in a vehicle that you want. My salesman Jordan Davis is a great person to work The staff was great. Great communication. They're determined to get you in a vehicle that you want. My salesman Jordan Davis is a great person to work with. Drove almost 5 hours to get what I wanted not what other dealerships wanted me to have. More

Friendly and helpful salesperson ( Jordan ). Jordan was very helpful and his supervisor went out of his way to repair a used car i bought. I will purchase my next vehicle from this dealership. Jordan was very helpful and his supervisor went out of his way to repair a used car i bought. I will purchase my next vehicle from this dealership. More

Vehicle Purchase Excellent service and great pricing. I really enjoyed my experience and will be back to purchase another GMC truck in the future. Thanks again for the Excellent service and great pricing. I really enjoyed my experience and will be back to purchase another GMC truck in the future. Thanks again for the customer service. More

Service Review Usually the service department is wonderful, but in the last year it has gone down hill when it comes to the technicians doing the work on the vehicle Usually the service department is wonderful, but in the last year it has gone down hill when it comes to the technicians doing the work on the vehicles. This visit specifically, the oil was changed on our truck and oil was left spilled all underneath the truck. The truck has a lift and you could see “black” all underneath where the technician let the oil run everywhere and didn’t care to clean up his/her mess. Another issue is that the fuel filter was replaced but the sensor was not re-set so we had to make an extra trip back to the dealership to have that taken care of, hopefully the part was replaced and we really got what we’d paid for. Mike was wonderful and always has been. It just seems bad when this isn’t the first time the technicians haven’t done their job very well. More

Superior Professionals I am very happy with the service i received at Beck and Masten. Courteous and professional, these folks made me glad i purchased my vehicle there. In I am very happy with the service i received at Beck and Masten. Courteous and professional, these folks made me glad i purchased my vehicle there. In the future, i will definitely purchase another vehicle there. More

Frustrating I saw a new 2018 GMC Denali on B&M's website and made a cash offer in addition to trading in my 2014 GMC Sierra which I provided the VIN. I received a I saw a new 2018 GMC Denali on B&M's website and made a cash offer in addition to trading in my 2014 GMC Sierra which I provided the VIN. I received a call from the salesman and he said he thought we could make good on my offer. I set up a date and had to postpone it to the next day due unexpected company. I texted the salesman and ask him not to waste my time if there was any doubt about the deal. He stated that he saw no reason the deal would fail unless I had a fender falling off my trade or something like that. I must add the deal was a drive out deal. I made the 2 hour drive to the dealership expecting to walk in and seal the deal but had to hassle for an hour to finally reach my offer only to find out this wasn't a drive out price. I said just give me the keys to my truck ( trade in) and I'll be on my way. Well the hassling continued, I drove the truck again and they finally made an offer $1,000.00 over my initial offer which I accepted. I should have walked out as soon as I got there because I had asked the salesman twice before I got there not to waste my time if they couldn't do the deal I offered.. The salesman was a nice young man but what he did was totally unethical. I like the truck I bought but do wish I had just walked out when the hassling of the price ( which was supposed to have already been settled ) started. More

Good Customer Service They are a small dealership from a large company. Light on inventory, but found what I was looking for, Tiffany is locating a vehicle for my wife. They are a small dealership from a large company. Light on inventory, but found what I was looking for, Tiffany is locating a vehicle for my wife. More