Beck and Masten Buick GMC Coastal Bend

Had considerable wait time. I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t se I understand there were equipment malfunctions as well as vehicles in front of me which had issues but if one vehicle had bad battery, I couldn’t see that taking that much time to replace. It was just a lot longer than I wanted to spend there. The service manager did continue to keep me posted but still didn’t lessen my frustration of waiting. First time I spent over 3 hours on an oil change and tire rotation. More

An airbag recall was issued in May 2023 for my 2016 GMC Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Require Acadia for the potential of personal injury or death. I have checked with GMC Corp regularly since I received the recall letter in June 2023. Required parts have not been available. I called GMC Corp on Sept 16 2024 and was finally informed that parts were then available and to contact my dealership. I chose Beck and Masten (B&M) in Robstown, TX and called them Sept 17th and made an appointment for Wednesday Sept 18th. I dropped the car off the morning of Sept 18th. I had an issue of a window controller that I needed repair and I scheduled an oil change also. Friday Sept 20th I was notified that the oil change was done and they were waiting on parts for the window controller and the air bag recall. I was told parts were expected about the middle of the next week so I chose to leave the car since it is a 60 mile round trip for me. I called on Sept 25th and was informed that the window controller was repaired but it would be another week or 10 days on the airbag part. I called again on Oct 2nd and was told the part was still not in and it "could be a while". I picked the car up on Oct 4th without the recall repaired. 1- The ONLY reason I took the car in was because I was told by GMC Corp. and B&M Service that the airbag parts were “available”. The window controller was secondary. 2- When I questioned why the part for the airbag wasn’t ordered based on the VIN number I was told that the tech had to get the part number from the vehicle. I called GMC Corp. about this and was told the information was VIN based, that is how a recall was determined to be necessary. Theoretically the part could have been ordered prior to me bringing the car to B&M, saving me hassle and 16 days without the vehicle plus a 3rd and 4th trip to the dealership. 3- A subsequent call to GMC Corp on Oct 8 about parts availability revealed that the part is on backorder. Considering it has been 17 months since the recall was issued I will be surprised if the part materializes before the end of the year. (GMC failure, not so much B&M) Also considering that when shopping for a replacement for the Acadia I will definitely take into consideration the accuracy of the information provided by GMC Corp and Beck and Masten Robstown, TX. So for now I am continuing to have to operate a vehicle that has the potential for "personal injury or death" due to faulty equipment and poor communication. If GMC was concerned about the safety of their customers a remedy would be provided (disconnect of airbag?) in a timely manner. J.M. Allee More

I have had a great experience with Beck and Masten. I had the pleasure to meet with Epi, he was straight forward and on point with the paperwork. He was also very kind and very patient with me. 5 stars I had the pleasure to meet with Epi, he was straight forward and on point with the paperwork. He was also very kind and very patient with me. 5 stars all the way! More

Nice personal grat servicio good price on service good location I will recomen this place for service location I will recomen this place for service More

Staff was Professional, Friendly and Helpful in answering all of our questions. Highly recommend this dealership. all of our questions. Highly recommend this dealership. More

Your dealership is horrible for service 3 times left my vehicle for repairs I never wanted vehicle for repairs I never wanted More

Had a very great experience with this Dealership. Melanie was the best… very accommodating and not pressured at all. She went over and beyond to get the vehicle that I wanted and I was very satisfi Melanie was the best… very accommodating and not pressured at all. She went over and beyond to get the vehicle that I wanted and I was very satisfied. Ashley in financing was awesome as well and super laid back - not high pressured. She worked to get me the best financing possible. I would recommend this dealership to anyone looking for a new car! Love my new Yukon!! Take the drive… it’s worth it!! More

Went above and beyond to accommodate my needs and wants. I’m telling everyone I know to give them a try if looking for a vehicle!! I’m telling everyone I know to give them a try if looking for a vehicle!! More

The staff is awesome! !! We are very happy with Beck & Masten there answering all my questions !! We are very happy with Beck & Masten there answering all my questions More

You’re salesperson was a great help she was the best person I meet big help person I meet big help More