I would like to take a moment to express my contempt for the utterly immoral and deplorable business practices employed by Bedford Nissan. My sweet 72 year old aunt was trying to purchase a used vehicle from this dealership. After failing to negotiate an acceptable deal for two different cars, they refused to refund her deposit. To be clear, she did not change her mind about the car. Bedford Nissan failed to provide the options she desired at an acceptable price after much negotiation and many failed promises. My aunt is not a difficult woman; however, she was not treated like a customer. She was made to feel as if they were doing her a favor by selling her a car. When she requested the return of her deposit, Mr. Matt Greenberg indicated that they wanted to be compensated for work they put into selling her the car! What?
Sir, I respectfully submit: THAT IS THE COST OF DOING BUSINESS! THAT IS YOUR JOB! You are compensated for your work when you sell a vehicle. You sell a vehicle by negotiating a fair and equitable deal for both parties. Period! You took her money under one pretense and then immorally and unscrupulously endeavored to use it for another purpose.
The money was finally returned after:
1) Numerous ignored phone calls
2) Intentionally being kept waiting over an hour in the lobby by Mr. Greenberg while seeking resolution
3) Being advised by Mr. Greenberg that she could take him to court to achieve resolution
4) Being required to submit a formal request in writing, following all of the previously mentioned attempts to have the deposit refunded.
This is a terrible way to conduct business and is on the verge of being criminal. There were many other disreputable things that occurred during this transaction; however, without belaboring the issue I would encourage anyone considering purchasing a car to AVOID Bedford Nissan. THEY ARE NOT FAIR, EQUITABLE OR TRUSTWORTHY.
Mr. Matt Greenberg, Shame on you, sir. Shame on you!!