Bell Ford - Service Center

Had my vehicle serviced by Bell Ford and they were courteous and treated me with respect and value. Also washed the exterior of my vehicle at no charge as a courtesy which was very nice. courteous and treated me with respect and value. Also washed the exterior of my vehicle at no charge as a courtesy which was very nice. More

Took in my truck with a front end noise, Tyler rode with me to identify the noise…. took it to the etech and diagnosed it and repaired. Bery good customer service! me to identify the noise…. took it to the etech and diagnosed it and repaired. Bery good customer service! More

Everyone was kind and respectful, especially Tyler T. He took the time to explain fully the recommendations and the options. I really appreciated the video the tech sent to me. He took the time to explain fully the recommendations and the options. I really appreciated the video the tech sent to me. More

Courteous, professional service-fixed right first time! ! Special thanks to Paul and Kimberly for their extra care!! ! Special thanks to Paul and Kimberly for their extra care!! More

Professional Certious Helpful Reliable Friendly Prepared Mobile unit fixed my problem immediately. Dom was FANTASTIC. Friendly Prepared Mobile unit fixed my problem immediately. Dom was FANTASTIC. More

Bell Ford has always been there for us We own 2 Ford vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands vehicles and have always relied on Bell Ford Paul Abate is so knowledgable and makes us feel confident that we are in good hands More

Well, after having essentially been dismissed by the customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 customer service manager, here you go internet... Beware of Bell Ford's PREDATORY, DISHONEST, and utterly SHAMEFUL business practices. My F150 was in service for two issues. The first they couldn't figure out. The second, I was told that my brand new battery that was installed the week prior was bad and that the only way to fix the issue was to install a new Ford OEM battery. Advisor stated (on their recorded line) that it wouldn't take a charge above 80%. I approved the replacement and asked for the "bad" battery back so I could follow up with its failure. The battery was visibly bulging and swollen, symptoms consistent with over charging. Both my advisor and the texts from the service department state that they attempted to charge the battery. But the customer service manager says "oh no, you're mistaken. I don't know what to tell you." Communication: The service department's communication is abysmal. I got four different diagnosis on my vehicle from four different people. My advisor, texts/paperwork from the tech, the service manager, and the customer service manager all provided different information. How are customers supposed to make an educated and informed decision like this? Diagnostics: My vehicle was driven for personal use while in the possession of Bell Ford, including a tech taking my vehicle home at least one night. I discovered when I picked it up they had driven the vehicle 130 miles, at my expense. My guess it would have been more, had they not given it back with an empty tank. Appointments: They mean nothing. I'm sympathetic to the fact that the service department is short staffed. But my vehicle sat on the lot for 14 days and spent 3 actual days in service. Don't count on a loaner vehicle or alternate transportation, even with Ford PremiumCARE, because that won't be available until they get around to looking at it. So my advice would be to save yourself the headache and service your vehicle elsewhere. Do better Bell Ford. More

Warm, welcoming , clean environment ! My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . My service advisor , Mason, always provides great customer service . My vehicle is always taken care of at Bell Ford. Quality service all around . More

Adam Bernardini is one of the best if not the best service advisors I have ever had since owning Ford vehicles! service advisors I have ever had since owning Ford vehicles! More