Bell Ford - Service Center

Service Department- Nov 4th, 2024. I made an appointment with Kody Schmierer to have my 2014 Ford Raptor have work done on a recent Ford Recall. Kody said they would pick up and return I made an appointment with Kody Schmierer to have my 2014 Ford Raptor have work done on a recent Ford Recall. Kody said they would pick up and return my car the exact same day. I did not receive a call all day from my service advisor. I call and text his cell phone and do not get a call back at the end of the day. I call and texted Kody again in the morning and no response for 2 hours. I call the service manager and then I finally get a call back from Kody. He advises me that I called to late yesterday and that is why he did not respond. I responded that I received 10 text messages from Bell Ford and I would expect that my service advisor would call me with updates and especially if there was going to be a delay...Kody then promised that my vehicle would be ready and delivered at 11am; and of course that did not happen. I keep texting every hour and no response. Finally the vehicle shows up at 2pm with no advance notice. Good service is hard to come by these days and unfortunately here is another example. I definitely will not be going back and giving them a second chance. There are many other options out there to choose from. Mark Mayr More

Hello, I wanted to complement and praise the customer service i have received by Chad from the parts counter, I came in looking for a specific part that nobody else had. with Chad's amazing help we found service i have received by Chad from the parts counter, I came in looking for a specific part that nobody else had. with Chad's amazing help we found that part and he had it shipped over from a different state. I completely recommend the part department and working with this incredible person that you Bell Ford have working at your business! please, show Chad Gleason how awesome he is and what an incredible person to person gift he has that keep people wanting to come back. thank you Chad for all your help!!! Carl D. More

I had a fantastic experience at Bell Ford service, finally. I have brought my truck here for years for service. I tried another Ford dealership in the area to see if I could get a little better servic finally. I have brought my truck here for years for service. I tried another Ford dealership in the area to see if I could get a little better service, but it was worse. Today I was very pleasantly surprised at the improved customer service provided by Travis Fetterolf. I would give Travis a 5 star review. Hoping he stays around! More

Never answer the phones in the service department. Got hung up on three times. No one EVER returns calls. Seriously, find another Ford dealer! Got hung up on three times. No one EVER returns calls. Seriously, find another Ford dealer! More

100% NEVER in my life have I been treated so incredibly disrespectfully as I have dealing with Adam. You can tell he absolutely hates his job and hates dealing with people. I have been bringing my car here disrespectfully as I have dealing with Adam. You can tell he absolutely hates his job and hates dealing with people. I have been bringing my car here and dealing with him not wanting to find out any answers for me regarding my warranty. He has said he would try to get me a car to get me through the week since my car will be there for 7 days JUST to diagnose it. He doesn’t want to find ANYTHING out due to laziness. Shame on you Bell Ford for hiring horrible, lazy, disrespectful people to deal with customers. He actually told me he would refuse my service after I wanted to speak to his manager. This is the absolute worse I’ve ever been treated. No one should ever have to go here. And DO NOT buy a car here! They will promise you a car anytime you have an issue then refuse you. More

Communication is horrible! ! We can’t ever seem to get a phone call back, we always have to call for updates. Our truck has been at Bell Ford Service for over a month now! Cont ! We can’t ever seem to get a phone call back, we always have to call for updates. Our truck has been at Bell Ford Service for over a month now! Continuing Broken promises of when it will be done. Highly disappointed!! More

Brought my 15k mile 2021 Bronco in for an alignment, a leaking rear shock, and two recalls at 7:00AM by appointment. Rep said the recalls were 4-6 hours. No problem. Recalls were finished at 2:45PM, no al leaking rear shock, and two recalls at 7:00AM by appointment. Rep said the recalls were 4-6 hours. No problem. Recalls were finished at 2:45PM, no alignment, no shock, and the final invoice shows 0.2 hours (12 minutes) for the six hour recall and 0.4 hours for another (36 minutes total). Next day arrived at 7:00AM, first car in and back out at 10:30AM, charged for four-wheel alignment (which is impossible on a straight rear axle vehicle) versus a two wheel. "Really? Well, it's only like $50 more", plus $48 "miscellaneous" fee (there are no consumables used in the alignment, no oils, no shop towels, nothing), and...the leaky shock is "bent" and $1006 to replace and not under warranty because its "bent". These Bilstein shocks are notorious for leaking. They even handed me the TSB on the leaking shocks. It is not bent. I don't jump this thing and these shocks according to Bilstein are some of the strongest shocks ever put on a production vehicle. BTW, I'm a former ASE technician myself. All of the staff was exceedingly friendly, but these people are obviously on commission for upselling repair work. Watch out. I also purchased the vehicle here and the salesman Mike was excellent. More

Do not take your car here to get serviced! !! They will nickel and dime you and charge you labor chargers for each screw they tighten, changing a battery that I supplied them cost me $250. They !! They will nickel and dime you and charge you labor chargers for each screw they tighten, changing a battery that I supplied them cost me $250. They will try to charge a $250 Diagnostic fee when you can just go to Auto Zone next door and get for free. I will NOT be returning here every again an will be posting this same review on several other sites to detour anyone else thinking of going here. More