Bell Ford - Service Center

I set an appointment this morning for 9:00 AM to have my oil changed and serviced. I was called at 8:19 by the service person and told it should be ready by noon. I called close to 4:00 to be told by said p oil changed and serviced. I was called at 8:19 by the service person and told it should be ready by noon. I called close to 4:00 to be told by said person, he was at lunch and would call me when he got back. No big deal at this point. He calls me 20 minutes later and tells me they are just now finishing up with the oil change. He then proceeded to tell me they had a lot of walk-ins and "waiters", folks waiting in the waiting area so mine got pushed back. Please tell me the benefit or purpose of an appointment??? He said he told me end of day, which was false. When I asked why I should bring my vehicle there again, I was told do whatever you want. Wow! I have used these folks before and no big issues, but to be treated like this? No thanks. It will be worth the drive across town to Chapman from now on. New note: I went to pick it up and was told I had a severe oil leak that the technician thought was coming from my cylinder head. I was shown a picture of a sizable puddle of oil, which was clear enough to see the lines in the concrete underneath ( I have the picture). My truck is a diesel and that stuff is black when it is changed, not clear. I brought the truck home and not a drop, just like there was no evidence prior to dropping it off on my almost new concrete driveway. You can do what you want and trust them with your vehicle if you want, but I would highly advise against it. no shame whatsoever about trying to rip you off. More

Go to any other dealership besides Bell Ford, this was the worst customer service I have ever received, extremely rude receptionist in the service department refusing to schedule an appt for my truck for the worst customer service I have ever received, extremely rude receptionist in the service department refusing to schedule an appt for my truck for diagnostic test for a warning light that came on. She stated that even with an appt I had to drop my truck off for “3-4 days” just for a diagnosis of what was causing the warning light, that did not include repair time and I was on my own for a rental car!!! As I try and understand why this is the case the receptionist began heavy sighing and repeating the same thing over and over again w out answering my questions. One call to another ford dealership and they got me in that day. Bell Ford has lost a 15 year patron, I will never go back. Don’t waste your time here, receive quality service anywhere but here!! More

These people are nothing but liars. I was lied to about the tire and service maintenance. When I got home I realized the individual who sold it to me lied so I went back because they told me it was fully r the tire and service maintenance. When I got home I realized the individual who sold it to me lied so I went back because they told me it was fully refundable. I filled out the refund paperwork. It was conveniently lost. Took over four months and many phone calls and emails to finally get my money back. They force you to purchase their Ultra Guard (it’s part of the purchase price). Then when you schedule your service, they don’t bother to tell you they don’t do the Ultra Guard on Saturdays. I drove close to an hour both ways to get this done. I waited to see if I could get a refund on that. They finally said someone would call me. In true Bell Ford fashion, no one called me. More and more lies. BUYER BEWARE These people are xxxxxxxx. More

The AC in my F150 was blowing warm. Compressor and fan checked out fine. Dealership advised the “code” indicated the HVAC module would need to be replaced. Once replaced they would test again and this ma checked out fine. Dealership advised the “code” indicated the HVAC module would need to be replaced. Once replaced they would test again and this may or may not fix the problem that it may also be the PCM module. After the HVAC module was replaced I was told they would need to replace the PCM. The cost for both I was being quoted was over $2500. The technician appeared to be going off of codes alone which from my understanding gets them in the general area but does not pinpoint the problem. With no guarantee this would fix the problem I did not have the PCM replaced and left the service center without the AC blowing cold. The repair that fixed the problem was found by another shop and it was not the PCM and makes me question if I needed the HVAC module which the cost for that was just under $1000. Not satisfied. More

My oil change service with engine and cabin air filter change was $229. The exact same service at Auto Nation Ford, Scottsdale was only $149. I will never go to Bell Ford again. A $10-$20 discrepancy I change was $229. The exact same service at Auto Nation Ford, Scottsdale was only $149. I will never go to Bell Ford again. A $10-$20 discrepancy I might understand, but not $80. More

Horrible experience! They screwed my 18yr old son. Shame on us for hoping they would be honest. They charged a different price for the car after we saw it on the internet. Offered no assistance when we cal on us for hoping they would be honest. They charged a different price for the car after we saw it on the internet. Offered no assistance when we called them back to discuss and basically blamed me for being stupid, they screwed me and told me there was nothing I could do about it. Preaching about family owned and expressing how different of a dealer they are is a crock of crap! Sad they blame the buyer and take no responsibility for anything. Pathetic! I have never been spoken to that way from a so called family owned business! Sad! More

JP (James Pratt) was extremely helpful in getting me into the service schedule due to an emergency need to repair or replace the radiator on my Ford F350 Super Cab. I dropped off the vehicle overnight and i the service schedule due to an emergency need to repair or replace the radiator on my Ford F350 Super Cab. I dropped off the vehicle overnight and it was ready the next day. JP kept me informed about what was needed to replace the radiator, and the cost estimate. Although and expensive repair, the actual cost came in under the estimate and I was back on the road. Great servie. More

Service Department needs an overhaul! We have purchased 6 cars through Bell ford and have never had as horrible service as we have with the service department! Very rude, uneducated and disrespectful! Charge cars through Bell ford and have never had as horrible service as we have with the service department! Very rude, uneducated and disrespectful! Charge an arm and a leg and getting crappy service not a great combo!!!!! I will not ever again bring our cars to this location for service. We are even reconsidering a different location for future purchases. More

Service appointment time When I arrived for my 9:15 service appointment I was told that the appointment time was for when I would "see" the service advisor and had nothing to When I arrived for my 9:15 service appointment I was told that the appointment time was for when I would "see" the service advisor and had nothing to do with when my car would be looked at. "Plan on leaving it all day" is what I was told. Appointments should be for approximately when your vehicle will be seen, not for when the vehicles owner will be seen. I understand you are busy, schedule accordingly. More