Bell Lexus North Scottsdale

I arrived at 8 am Saturday 11/07/26 to service. I wanted to take advantage of the free birthday wash coupon I received. I wanted to get that done and still make it to work on time. I bought my car I wanted to take advantage of the free birthday wash coupon I received. I wanted to get that done and still make it to work on time. I bought my car here and have serviced it consitently at your location for years. I always worked with Dieter(Who is AMAZING) but he has been out. Scott Ostler, who it turns out is the fixed Operations Director, greeted me. Told me what to expect then walked me to waiting area. On the walk he noticed I was wearing my Dealership attire. He jokingly talked about my brand and by mentioning why I dont drive the brand I sell and why service is backed up three weeks I guess we have a bad wrap with durability in his mind. So in essense he was dogging my brand and where I work. I almost just took my car back right then to leave. I stayed and let things settle. On pick up I mentioned my thoughts to Scott. All he said was, "Ok" and walked off. If there had been a genuine apology I would have let it go. But what he did was not acceptable. So here I am writing a review. At first I thought he was a service adviser until I took the time to go to Lexus of Scottsdale website to look at the staff page. I would have expected a LOT more from the Fixed Operations Director! I can not choose a negative star rating so I have to choose one Star. Service department so far has been amazing except for this one star employee interaction. More

Buying a car at Bell Lexus was an absolute joy, working with Jaylen Miller to the sales closing and administrative details with Kristen Sophies. Everyone there was helpful and friendly without being push with Jaylen Miller to the sales closing and administrative details with Kristen Sophies. Everyone there was helpful and friendly without being pushy. They truly cared about us and wanting to get us the best car possible for our needs. Never once did we feel pressured or treated with anything but respect. I can’t recommend them enough. I will be back and work with Jaylen. Scott and Carolyn Larrabee Scottsdale, Az. More

Parts department communication is poor. Provided VIN to verify correct part and they sent the wrong part. They left the return shipping on my dime. Thumbs down. Provided VIN to verify correct part and they sent the wrong part. They left the return shipping on my dime. Thumbs down. More

We always have good service at Bell Lexus North Scottsdale. Yesterday we had great representative service from Gary K. Thanks for taking good care of our RX 350 and us. Scottsdale. Yesterday we had great representative service from Gary K. Thanks for taking good care of our RX 350 and us. More

Garo Ohanian service manager acknowledged our problems of the ACADIA with professionalism and courtesy. Fixed our problems to our satisfaction and likes. Gave us a loaner for the duration of repairs. I’ll the ACADIA with professionalism and courtesy. Fixed our problems to our satisfaction and likes. Gave us a loaner for the duration of repairs. I’ll never take my car any other place now. More

We saw a Toyota Tundra at the Bell Lexus website and it had everything we wanted. Unfortunately, the sales department needs some training (Alfonso & Dave)- the only reason the dealership is getting 5 star had everything we wanted. Unfortunately, the sales department needs some training (Alfonso & Dave)- the only reason the dealership is getting 5 stars is because Ryan - the service manager. We purchased the truck (in cash) with the promises the sales reps gave us. Alfonso sent us a photo with big red bow on the truck and said the truck was ready for pick up. We drove down from Payson and when we arrived he was mistaken and it wasn't ready. This was our 2nd time coming back to pick it up. Shouldn't he confirm, before sending out the big ribbon image? It felt shady and we were not taken care of. Was it bc we didn't buy an $80,000 truck? That shouldn't matter - We had already paid cash for it and it was still missing parts. Ryan the service manager took over and made things right. He needs to be promoted since was the only one that cared and was professional. We left mulitple messages for the sales manager, owner, finance, service department and Ryan made things right. Shouldn't the sales manager call and apologize for the mistakes of their sales reps? I would highly recommend buying car and checking with Ryan to make sure the sales rep don't try and sell you something not ready. Ryan communicated well and was dialed. His service department is run like a tight ship and he should be in charge of the dealership. Great customer service! More

Shady tactics and people at this store. Do not do business with Alfonso or Brett. Very unprofessional and very unpleasant to work with. Do not do business with Alfonso or Brett. Very unprofessional and very unpleasant to work with. More

Stopped into the dealership expecting to have my loaner vehicle ready to after my flight was canceled leaving the East coast at 3:00 am and arriving in Scottsdale where I grew up 50 years ago and now just vehicle ready to after my flight was canceled leaving the East coast at 3:00 am and arriving in Scottsdale where I grew up 50 years ago and now just returning but nobody at the dealership had any idea of where my vehicle was but one of your sales staff Adam Child decided to think outside the box and drove my and my wife to our hotel and had a great conversation on the way to the hotel! I know why you hired Adam great personality nice guy and would be a car from him any day of the week because he left the sales floor on his own time possibly missing a sales opportunity because he felt it was the right thing to do which is why Lexus will always rise to the top of any brand it’s about the attitude and environment of the dealerships and the staff! If you have a chance reach out to Adam and you will have a great experience too! More

Seamless process. Absolutely zero pressure. Vehicle was everything we wanted and more. Holly Holland was a genuine pleasure to work with. Absolutely zero pressure. Vehicle was everything we wanted and more. Holly Holland was a genuine pleasure to work with. More

Richard Von Braun was the sales person, Excellent and honest sales person, I bought a used 2020 lexus ES 300 hybrid, I bought it online and fully trusted the information from Richard, He was always ava honest sales person, I bought a used 2020 lexus ES 300 hybrid, I bought it online and fully trusted the information from Richard, He was always available to answer all questions, very helpful with all documents and the most honest knowledgeable Lexus sales person I have had. I will fully recommend buying cars from him anytime. More