Bell Lexus North Scottsdale

Horrible Dealership Experience started out fine during the initial phases of ordering a vehicle. The staff appeared competent but time exposed them and true nature of the Experience started out fine during the initial phases of ordering a vehicle. The staff appeared competent but time exposed them and true nature of the lack of customer service. Received multiple sides of when the vehicle was expected to arrive. None of them were in the ball park of being accurate. I was also told that I would get an update every 30 days of when the vehicle was expected to arrive and the never happened either. I initiated all contact with the dealership and learned Bell Lexus doesn’t care about their customers. I was told by one of the sales associates (Cameron fisher) I would receive the 3,000.00 put down on the vehicle back if anything happen with the vehicle or if I did not purchase...”we can’t keep your money”. Well I have not received it back yet and but non the less purchased the vechile through another dealership with true customer service out of state. I was welcomed with open arms and gladly purchased the vehicle out of state as they immediately built trust and discuss the process of how the vehicles were manufactured and delivered to the dealerships. What I learned was Bell never had a vehicle on the inventory and were scrambling to find one through another dealer but couldn’t pick up the phone and let me know. Appreciate all the support Bell. Definitely lost a potential customer and many more active military from southern Arizona based on this 1 experience. Don More

Didn't meet my expectations I have owned 3 Lexus cars. My last was an NX200T which I leased, but when I went in to discuss end of lease options, Bell pushed hard to lease a new I have owned 3 Lexus cars. My last was an NX200T which I leased, but when I went in to discuss end of lease options, Bell pushed hard to lease a new 2018. I did think the residual value was high and Bell indicated there was no negotiating on that price since it was dictated by Lexus Financial Service. I ended up leasing a 2018, finalized the deal and they called me a few days later (after they had cashed my check) to say I owed them another $1000.00. A mathematical error was made by the finance person and they had not sent in the paperwork to get my car registered until I paid them the difference. I ended up agreeing to relinquish the additional wear and tear policy in lieu of paying the additional money, which was valued at ~$900.00 ( as they were correct on the amount), but the hassle and onus was all on me to rectify when it was their mistake. My expectation was that they could have apologized, and I was told the manager would call me, but never did. Then, a couple of weeks later I get a bill from Lexus financial service for $1344.00 for the 2015 leased car that I returned. Bell had looked over my car when I turned it in and said all was fine. Lexus financial service charged me $944.00 to replace the windshield (I had full glass on my auto insurance and could have had it done for free if they had let me know), but again, no respond from anyone at Bell when I let them know about this. Very disappointing. More

I was surprised at the service Anymore you get used to bad service. I mean, it's everywhere; at lunch, the doctor, even Nordstrom sometimes. I guess I shouldn't have been, but I w Anymore you get used to bad service. I mean, it's everywhere; at lunch, the doctor, even Nordstrom sometimes. I guess I shouldn't have been, but I was very surprised when I brought my car in for service at Bell Lexus. They greeted me immediately and took care of me every step of the way. I never wondered what was going to happen next, or when. They valued my time! It's been a long time since that has happened. More

I love coming to Bell Lexus Wow this Lexus dealership is superior to any other dealership I've been to. The overall appearance is spotless, and well maintained. The staff are re Wow this Lexus dealership is superior to any other dealership I've been to. The overall appearance is spotless, and well maintained. The staff are really customer oriented and polite. I also enjoyed the complimentary iced tea/coffee and food available that is cooked to order. My parents have bought 3 different Lexus in the past 7 years and have had the best experience at this location. They are always able to get their vehicles serviced quickly and are given complimentary loaner cars each time. The next time I decide to purchase a new car I know where I'm going. More

Amazing service All members of the Lexus North Scottsdale are incredible. They really take care of the client and they deserve a 5 stars on each level. I highly re All members of the Lexus North Scottsdale are incredible. They really take care of the client and they deserve a 5 stars on each level. I highly recommend this dealership. More

Amazing dealership! Gary is the best service representative i have ever delt with! He is awesome! Makes my experience much more enjoyable than most service reps. Im alwa Gary is the best service representative i have ever delt with! He is awesome! Makes my experience much more enjoyable than most service reps. Im always happy with the work i recieve at Bell Lexus. They are an amazing dealership! Very happy with them! More

New battery Great customer service was extended by "James" in the parts and service department. I needed a new battery for my ES 300. The car is garaged and co Great customer service was extended by "James" in the parts and service department. I needed a new battery for my ES 300. The car is garaged and collects dust and the security system kills the charge if I do not disconnect cables if it is to be stored for an extended time period. James was very polite and honest in handling my purchase of the new battery. More

Irwin is great to work with Irwin was a pleasure to work with. He bent over backwards to make our experience as smooth and easy as possible, The entire team from Irwin to the s Irwin was a pleasure to work with. He bent over backwards to make our experience as smooth and easy as possible, The entire team from Irwin to the sales manager to the delivery team met every expectation we had. More

Wonderful Dealership Irwin Baker is an amazing car salesman. He is polite and professional, warm and friendly, and he had answers to all of our questions. I came in for Irwin Baker is an amazing car salesman. He is polite and professional, warm and friendly, and he had answers to all of our questions. I came in for a test drive on a Friday, brought my wife back for a test drive on Saturday, and we bought the new car on Monday. The entire sales staff was very patient with us and gave us plenty of time and space to crunch the numbers to make sure this new car would fit in out budget. I would definitely go back again and buy another new car from Irwin. More

Very nice dealership This is my 2nd time at Bell Lexus service even though Arrowhead is closer to my house. Shannon my service writer was very professional and addressed e This is my 2nd time at Bell Lexus service even though Arrowhead is closer to my house. Shannon my service writer was very professional and addressed everything I had an issue with. I have own a Lexus for many years and other service writers at there other store should be trained by Shannon. I found my new service writer as long as I own a Lexus. Very nice Dealership also.... More