Bell Lexus North Scottsdale

Deceitful and failure to give full disclosure We purchased a Certified 2015 GX460 from Bell Lexus, trading in a vehicle with Illinois plates. We wanted our Illinois plates transferred over to our We purchased a Certified 2015 GX460 from Bell Lexus, trading in a vehicle with Illinois plates. We wanted our Illinois plates transferred over to our newly purchased Lexus. Bell Lexus said we should purchase Arizona plates instead as this was easier for Bell Lexus regarding paperwork etc. We have a bundled State Farm insurance plan with three other vehicles in Illinois. We later received a plate suspension notice from the Arizona Department of Motor Vehicle. They said our newly purchased Lexus needed to be insured with an Arizona insurance company and not an Illinois insurance company. We returned to Bell Lexus and asked why they insisted that we purchase Arizona plates and explained the dilemma to them. They refused to cover the charges associated with our plate problem and said we should have known that the car needed to be insured with an Arizona insurance company. We will never purchase a vehicle from them again as they should have informed us of this fact. How would we know this information??? More

Customer service Totally horrible/non-existent service from this dealership. Did a live chat about a month ago regarding a part. I was told someone would get back to b Totally horrible/non-existent service from this dealership. Did a live chat about a month ago regarding a part. I was told someone would get back to be shortly. IfFollowed up with an email to the part department about two weeks later. To date I have not heard from anyone. If they are unwilling to sell me a part they are probably unwilling to sell me a vehicle. They are not the only dealer out there! More

I could not ask for a more enjoyable service appointment. Everyone is so professional and accommodating. I was served lunch and it was exceptional! Hands down the best dealership I have ever been associated Everyone is so professional and accommodating. I was served lunch and it was exceptional! Hands down the best dealership I have ever been associated with. More

Earned every star! I always enjoy the trip to the Lexus dealership.....they are all so good at what they do and Gary Kruetz is the best. I have been a Lexus owner for ov I always enjoy the trip to the Lexus dealership.....they are all so good at what they do and Gary Kruetz is the best. I have been a Lexus owner for over 20 years and Gary has taken very good care of my (our) cars. Great cars, great service! More

True caring and hospitality Braxton displayed true caring and hospitality while I was at Bell Lexus. She carried herself so professionally, and that really reflects on the whole Braxton displayed true caring and hospitality while I was at Bell Lexus. She carried herself so professionally, and that really reflects on the whole dealership. More

Good car buying experience We were recently shopping for a car, so we got to visit several dealerships. Compared to some dealerships, this one was pretty laid-back and straightf We were recently shopping for a car, so we got to visit several dealerships. Compared to some dealerships, this one was pretty laid-back and straightforward. We ended up buying a great car at a great price. The negotiation was a little more "car sales" than I'd prefer, but it was a lot better than most other places I've been to. Zak Wagner and Shelly Ellis on the internet side were great to work with. More

Best Service Advisor Mike Fisher is the best service advisor that I have ever dealt with. He is personable, friendly and understands my needs. I have called him a couple t Mike Fisher is the best service advisor that I have ever dealt with. He is personable, friendly and understands my needs. I have called him a couple times on operation matters, and he took the time to answer my questions. More

Superb service. I had my 10,000 mile check up on my GS350 Sport and the service was superb as always. My service guy Erik is very friendly and accommodating to anyth I had my 10,000 mile check up on my GS350 Sport and the service was superb as always. My service guy Erik is very friendly and accommodating to anything I want. More

Great service department. Had my battery die and they were able to fit us in on a busy Monday morning. Dieter is really a great. Had my battery die and they were able to fit us in on a busy Monday morning. Dieter is really a great. More

Can't do better than Bell Lexus service. I have been going to Gary Kruetz from the time I first moved her in 2006 back when he was at Scottsdale Lexus. When he left to go to Bell, so did I. I have been going to Gary Kruetz from the time I first moved her in 2006 back when he was at Scottsdale Lexus. When he left to go to Bell, so did I. He is the best. Very conscientious, very personable, always focused on what is best for me and my 2002 SC430. The staff there is great overall. Very friendly and in the sincere way - - not the phony "marketing" kind of way. As long as Gary is there, I'm there. You can't do better. More