Bell Road Mitsubishi

Had the car back in a timely manner while I was waiting for the service to be completed. for the service to be completed. More

Very happy with my sales experience and the 2 1/2 years of service experience. of service experience. More

The service was prompt and the customer service was excellent I absolutely loved the new waiting room. The booths are perfect excellent I absolutely loved the new waiting room. The booths are perfect More

My service appointment was handled great. Everything I needed was taken care and they even replaced the battery that I didn't know was going bad. Thank you Ian. Everything I needed was taken care and they even replaced the battery that I didn't know was going bad. Thank you Ian. More

stop being so aggressive with making me fill out these reviews. A few months back I had a service advisor call me at all hours to find out why I did not fill out the review. I finally filled it out just s reviews. A few months back I had a service advisor call me at all hours to find out why I did not fill out the review. I finally filled it out just so she would stop calling me every day and evening. I will fill it out if I want to. More

This car dealership experience was amazing. From the salesperson to finance manager. They all made sure I was happy with my purchase. I totally recommend this dealership From the salesperson to finance manager. They all made sure I was happy with my purchase. I totally recommend this dealership More

Do not trust Bell Road Mitsubishi. They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE They will keep your car for months and then unlawfully hold it hostage to extort money out of you. Our vehicle was left at this dealership for FIVE MONTHS just to complete a factory warranty repair on our EV battery. Because this was a manufacturer warranty fix, our final consumer balance for the work was exactly $0.00. When my husband finally went to retrieve our car today, the service and management staff explicitly refused to give us our keys or release our personal property. They are attempting to pull a fast one by fabricating a fake "garage keeper's fee," using our personal vehicle as leverage over a completely separate, unrelated insurance claim regarding a previous loaner vehicle. The General Manager, Scott Stapley, completely refused to look my husband in the eye, step out of his back office, or explain this illegal behavior face-to-face. We had to dispatch local law enforcement to the dealership lot today just to document the incident and prevent a breach of peace. Under Arizona law (ARS § 33-1022), a shop cannot file a mechanic's or garage keeper's lien unless there is an unpaid balance on that specific vehicle. Our car has a zero balance. What they are doing is civil theft and illegal conversion of property. An official consumer fraud complaint has been filed with the Arizona Attorney General's Office, and a licensing complaint is being sent to ADOT Enforcement. If you value your property and your sanity, stay far away from Bell Road Mitsubishi. They rely on bullying and hiding in the back to take advantage of consumers. More

I want to warn others about my experience at Bell Road Mitsubishi. I put down a $3,000 down payment on a vehicle in good faith, believing the deal and financing had been approved. Shortly afterward, the Mitsubishi. I put down a $3,000 down payment on a vehicle in good faith, believing the deal and financing had been approved. Shortly afterward, the financing apparently “fell through,” and the dealership took the vehicle back. Instead of simply unwinding the deal and returning my money, they have refused to refund my $3,000 down payment. The situation became extremely uncomfortable and intimidating. When the car was taken back, I felt pressured and trapped at the dealership while they demanded the keys and pushed for me to sign new paperwork. I did not agree to a new contract, and I have repeatedly asked for my deposit to be returned. Despite numerous attempts to resolve this directly with management, including trying to reach Scott Stapley, I have not received my money back. If financing falls through, the normal and fair practice is to unwind the deal and refund the customer’s down payment. Instead, I have been left without a car and without the $3,000 I paid. This experience has caused me significant financial stress and anxiety. I am now pursuing formal complaints and dispute options because I believe customers should not be treated this way. I strongly encourage anyone considering doing business here to read the reviews carefully and understand the risks before putting down any money. More

Stay away. Far far away. They will sell you a car they fixed just enough for it to get off the lot and you home. Within three days I began experiencing issue Far far away. They will sell you a car they fixed just enough for it to get off the lot and you home. Within three days I began experiencing issues with the vehicle. I brought it to their service department and the service manager Matt completely refused to help and walked away while i was still speaking with him. They refuse liability for the issues and are accusing me of doing something to the car in the week I've had it. Totally unacceptable and horrible customer service. No accountability taken at all from this corrupt company. More

If you want a crap car coupled with weeks of migraines and issues, this is your dealership. Very poor business practices. They will sell you a vehicle that they band aid to get it off the lot. After and issues, this is your dealership. Very poor business practices. They will sell you a vehicle that they band aid to get it off the lot. After a few days the issues start to pop up and they will not take responsibility nor even try to help you in anyway. They take your money and run. Matt the service manager actually walked away from me mid conversation. He is the most unprofessional employee I have ever met. They sent me to Kia in which i had to pay $359 diagnostic fees just to find out the manufacturer warranty was voided by Bell Road Mitsubishi as they tried hide and cover the work they did. Kia also found out that my car needed alignment and rear brake pads which Bell road Mitsubishi again would not take care of. Beware. This dealership only does a visual inspection on their trade ins. No OBD scan, no checking switches or lights. Just a visual walk around. I was told this by the extremely unhelpful service manager Matt. More