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Bellevue Oldsmobile Cadillac

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2 Lifetime Reviews

1001 106th Ave NE, Bellevue, Washington 98004 Directions
Sales: (866) 971-3359

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2 Reviews of Bellevue Oldsmobile Cadillac

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June 07, 2007

"I went on Memorial Day to purchase a new car. They had..."

- BelindaS

I went on Memorial Day to purchase a new car. They had the car I have been wanting forever, so I test-drove it and it drove like a dream. The clutch felt brand-new and it was smooth and quiet. When I went to go pick it up the car was dirty, there was over spray all over my car because they painted parts of the car while they were still attached to the car and my clutch was almost completely worn down. I took the car because I didn't want to drive my old car anymore and got halfway home when I realized there was no license plate on my car so I had to turn around and drive back to the shop to get the license plate. I get back on the freeway and the car is all over the road so I'm driving like a drunk. Well the cops thought I was drunk too so I got pulled over for a DUI and had to do a field sobriety test and people were driving past watching while I'm walking the line and touching my nose. After blowing a 0.0 the cops believed my story about the car. I drive the car home after and the check engine light comes on not even 2 hours after I picked the car up at the dealership. They were closed by this time so I decided to take the car back in the morning to have them fix my clutch and get the alignment fixed. It took them 4 days to look at it and tell me they weren't going to fix anything on the car. I sat down with the sales manager, Rich, and he told me that legally he couldn't do anymore free work on my car and he assured me that noone in his company ruined my clutch and he was as puzzled as I was about it. He was very rude to me and kept looking at his watch like I was wasting his time. I took the car and didn't even make it home with my clutch. I was stuck on the side of 405 waiting for AAA to come and pick up my car. I called to leave a message for the sales guy I bought the car from and the guy that answered the phone couldn't figure out how to send me to voice mail. He was also very rude to me. I am seeking legal counsel on this matter to see what I can do because those bastards screwed me ROYALLY.

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No
Employees Worked With
Ted, Rich, Rob
December 13, 2004

"I was driving my Caddy down the road when my temp.gauge..."

- john_smith

I was driving my Caddy down the road when my temp.gauge started to rise. I pull over and find coolant pouring out under the car. I take it to the closest Caddillac dealership which is this one.

I'm not too worried because I bought the extended warranty. The car is due for an oil change so I ask them to do that while it's in. So I'm figuring $100 deuctible plus $30 for the oil change. Also my Air Bag indication has been intermittently coming on so I ask them to check that too since I purchased the high-tech option with the extended warranty(I figured the airbag was probably a loose wire to the sensor or something since it was not coming on all the time.)

They tell me the car is due for 60K mile service, so I tell them to go ahead, (at $750!). Oh well, I want to keep the car in tip-top shape. I get a call back later that day telling me the extended warranty company won't cover the leak repair or the air bag! So it will be $950 for the repair of the seal and $1000 for a new air bag module! So what I thought would be a $130 visit is now up to $2700!

I called my local indep. mechanic and he said airbag replacement would be $500 including the part! That half of what the dealership wanted to charge me. So I tell this dealership to repair the seal, skip the 60k mile service and skip the airbag. Cancel my extended warranty and refund me the prorated amount.

Now a month has passed and guess what, the air bag light has never came on since I got the car back! It probably was a loose wire that the mechanic pushed in tight. They tried to screw me out of another $1000 dollars.

Stay away from their service department! Consider yourself warned.

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No
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