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Bellingham Ford Lincoln
Bellingham, WA
1,377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,377 Reviews of Bellingham Ford Lincoln
March 30, 2023
Service contacted me regarding an issue I had with the drivers seat and even though they did not hear the same issue when testing, they went above and beyond to check for any issues. drivers seat and even though they did not hear the same issue when testing, they went above and beyond to check for any issues. More
by RCW07
Verified CustomerEmployees Worked With
Michelle Starkey, Charlie James-Silva
March 29, 2023
Edison was amazing. Not only did he be professional but he also was personable. He worked with me as I felt with my bank and was not pushy. 100% would do business with h Not only did he be professional but he also was personable. He worked with me as I felt with my bank and was not pushy. 100% would do business with him again and will be telling my friends. More
by Adam C.
Employees Worked With
Mike Diehl, Edison Van Vlimmeren
March 27, 2023
Matt, Jeff, Shane and the team were amazing! Loved ordering our ‘23 F-150 through Bellingham Ford. Recommend highly and will continue to support them over the years! Loved ordering our ‘23 F-150 through Bellingham Ford. Recommend highly and will continue to support them over the years! More
by tslusk
Employees Worked With
Matt Robinson, Shane Hugueley
March 24, 2023
I have been buying my vehicles at Diehl Ford since I was 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and instead of being family we are now only a number to you. I have never been treated so poorly by a company in my entire life. This purchasing experience was a nightmare from day one. I can’t believe that it took SIX weeks for your company to complete this transaction with me. At every turn I was treated as an inconvenience, had to initiate every step myself, was never contacted via phone unless I initiated the call, and was generally given the runaround the entire time. Your salesman Jeff was sarcastic and rude throughout our entire interaction. While I understand the process was complicated by my being out of state and serving with the Army in North Carolina, that doesn’t excuse the lengthy and quite frankly, negligent nature of this transaction. It is not acceptable to tell a customer that “if you were here, you would be able to get in line to see our finance manager.” At the moment I said I wanted to purchase my truck, I should have been placed in line, virtual or not. My file should have been handled as if I were standing there. I should never have had to wait 3-4 days between each step of the process. Your staff even went so far as to claim that my paperwork didn’t arrive until a certain day when the tracking showed it delivered 5 days earlier: Interestingly enough, your staff managed to mark the truck as “sold” in the system thus starting the Sirius XM trial membership immediately, but couldn’t process my paperwork, return my calls or prepare the truck for pickup. When my proxy went to get the truck, the debacle continued with there only being one set of keys provided. When pushed for a second set of keys, Jeff became hostile, and Julian informed us he would “just cancel the entire transaction,” even though the truck had been paid for, cash outright, for over a week. We were then told we could not have two sets of keys because it “wasn’t on the sales contract.” In actuality, no keys were listed on the contract, and I have NEVER purchased a vehicle with only one set of keys, and you would think that at $29,950 for a USED 2014 truck and a transaction that took over SIX WEEKS you could at least offer this courtesy. Adding insult to injury my father was “mysteriously” no longer needed to work at this company with one day notice during this time. Odd, since immediately prior to the start of this transaction he was praised on your Facebook page as such a valued member of your staff. He worked there over 40 years, and this was my 6th vehicle purchase. Apparently loyalty has no place in the new management of Bellingham Ford Lincoln. You made incredibly easy to have no qualms about taking my business elsewhere in the future. More
by LISA_LITCHFIELD
Employees Worked With
Mike Diehl, Julian Greening, Jeff Gilbert
March 23, 2023
The dealer is fine. The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically mak The product is sub-standard. In cold weather the computer would throw a throttle body error which would put the vehicle into limp mode, basically making it undrivable. The error could be cleared by restarting the F150 14 or 15 times, or letting it warm up. In warm weather the vehicle operated fine. This went on for months. There was no issue with the throttle body. But, to keep the vehicle from incapacitating itself I had to spend almost $1000 to fix the throttle body. This is a known and common issue. Some F150 owners report going through 3 or 4 throttle bodies before 100,000K. Ford actually had a recall on throttle bodies at one point, but I’m well past the recall date. It would be one thing if this was an isolated issue, but it’s not. I’ve never spent so much money maintaining a vehicle. As soon as I fix one thing, another major issue comes up. Seriously. Before the throttle body it was the vacuum pump for the braking system at 40K, then valve seals at 50K. Then the sunroof failed. It hasn’t worked in years. The drivers seat heaters went out after that and I’ve dumped $1000 into that issue without actually fixing it. The 4 wheel drive started making a nasty new noise days out from the throttle body fix. Poor quality is good for shareholders and bad for brands. It’s a rot that takes out the foundation 20 years down the road. Never will I again buy Ford. More
by JohnM
Employees Worked With
Sabrina
March 19, 2023
The service advisor was polite and helpful. I didn't get a call when the car was done, which I would have liked. It was nice that I was given a coupon for a car wash since that is no longer a I didn't get a call when the car was done, which I would have liked. It was nice that I was given a coupon for a car wash since that is no longer a service. The courtesy driver was great as well. More
by ERIN-1959
Employees Worked With
Charlie James-Silva
March 13, 2023
Matt, Christian and Shane made my experience very enjoyable. There was good professionalism and no high pressure. I had been in a few times and had explained what my wishes were for being contacted enjoyable. There was good professionalism and no high pressure. I had been in a few times and had explained what my wishes were for being contacted. They were very patient and played the waiting game well for this finicky lady. Thank you very much. More
by brooks
Employees Worked With
Matt Robinson, Christian Curtin, Shane Hugueley
