Bend Honda

I want to thank Bend Honda for the way they respect their customers. I saw a 2018 Nissan Armada online that I wanted to see. I was greeted by Michaelo Degross. He was EXTREMELY professional. I'm sure I was a customers. I saw a 2018 Nissan Armada online that I wanted to see. I was greeted by Michaelo Degross. He was EXTREMELY professional. I'm sure I was a fairly unusual customer due to the fact that I used to be an Automotive Finance Manager in Chicago for over 20 years. There was no pressure and everyone was very gracious and friendly. The Dealership was very neat, clean and well organized, unlike some other places I went to. I would definitely recommend Bend Honda. More

WARNING! Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my Do not go here! The catalyst for me writing this is the most recent issue I had with the service department. They are absolutely awful! I got my car from them new at the end of 2019. There have been multiple problems with it since then. 1.) Last year while it was still under warranty the rear hatch stopped opening. Instead of replacing the part they just jimmied it and left it. They said they would document that it happened in case it breaks again. A month or two later it stopped opening yet again because they never replaced the part to resolve the issue. They were lazy and being cheap. This time; however, when I went back to have it fixed again they were trying to charge me $370 to fix it because the warranty had expired. They should have just REPLACED the part when it broke THE FIRST TIME and actually FIXED IT PROPERLY. This is 100% their fault and they are not owning up to it. They said they would "reach out to Honda and see if they will fix the part even though the warranty had expired" and that they would call me in a few days (never called) after almost two weeks of not hearing from them (big surprise) I called them and NO ANSWER. I blocked my number and tried again, they answered! I was told that their manager was unavailable for "uhh....at least a few weeks" because of "an emergency." THEY should be eating the cost to fix this issue themselves because THEY messed up and didn't resolve it correctly from the start. That was the final straw. 2.) The last time I had my car there after it had been 7.5 hours (for a simple oil change) and no call from them, I called and they transferred me to the advisor I was working with, who didn't answer his phone. I called his direct line two more times- no answer. I then called the main service center back twice- no answer. The THIRD attempt at the service department for someone to answer I was put on hold immediately without so much as a single word. Waited on hold for a while while my frustration grew. After trying to contact them for 15 minutes I finally gave up and called the sales department. They answered very quickly and I told them how irritated I was. Only then was I able to speak to someone in service, right away. Interesting. All I wanted was just to find out if I could come get my car yet because they were closing soon an I needed it I shouldn't have to call over and over and over again just to talk to someone when my car is at their facility being serviced. EVERY single time I take my car there I am the one who has to contact them at the end of the day to find out what's going on and if my car is ready yet. 3.) There was a new manufacturer update my car needed for the system and when my car had been there all day (yet again) I called to see if it was done, they hadn't even started it yet and closed in two hours..when I got my car back they had obviously rushed through things and left the piece of liner under my seat to the compartment they were accessing open and didn't reset my service lights. 4.) My sunroof has been making a squealing noise since I got my car and when I told them they said they "drove it around for quite a while" and didn't hear it. I looked at the odometer readings and they literally went 2 miles..obviously they tried real hard on that one. I won't be purchasing a car from them again and I sure as heck will now go anywhere else for service. I've had a few family members who have bought multiple cars from them over the years and think they're great so I really wanted to like them too, but wow what a disappointment. You bet I've told each of them (and everyone else) about it and not to give them any more of their money. Probably also going to be contacting the Honda corporation directly about the rear hatch issue with documentation. I can count the number of negative reviews I've made throughout my life on one hand and this is by far the worst one. -Can't say I didn't warn you! More

I’ve been purchasing vehicles for close to 30 years. Audree at Bend Honda made it BY FAR the easiest quickest, and most pleasant experience I have ever had. The 2 hours we were there felt like only 20 m Audree at Bend Honda made it BY FAR the easiest quickest, and most pleasant experience I have ever had. The 2 hours we were there felt like only 20 minutes honestly. I highly recommend her and the dealership. More

Took my older CRV there once for routine maintenance. One item I could not service myself, differential fluid change, hence the visit. Dealer service prices are high everywhere. I used to work for a well One item I could not service myself, differential fluid change, hence the visit. Dealer service prices are high everywhere. I used to work for a well known dealer in Portland. Before starting the work the rep told me quote "We have bad gas here. We recommend the injector cleaning. Untrue on "bad gas." An obvious upsell. After work was done I found out they flushed the auto transmission in order to expel all the fluid. Later I researched this. HONDA CORP., TELLS DEALERS NOT TO DO THIS. WHY? Flushing may pickup and move around tiny metallic shreds created during the operation of the transmission. Honda tech bulletin advises a three flush process to evacuate all old fluid. Poor service: they over filled my auto trans and over tightened the drain bolt. I corrected both. Over tightening on a Honda casing can crack it as they are made from magnesium. I return soon for another differential fluid change because the fluid has to be pumped in not poured. This is a problem for indie mechanics who are not familiar with CRV AWD. I am careful to do only the above service. I DO NOT request any of what I call "open ended services." Meaning a service to which "add ons" can easily be recommended. Add ons mean unnecessary parts and labor to bump up the bill. In my life I have done a lot more than the standard Saturday afternoon DIY maintenance. I do most of that and have found an indie mechanic I think can do the rest. I most highly do NOT recommend Bend Honda for anything. More

I have purchased several vehicles from Bend Honda and have been pleased with the sales department, but the service department out shines them by another level. Ty greeted me by my first name, his recomme have been pleased with the sales department, but the service department out shines them by another level. Ty greeted me by my first name, his recommendations are always spot on. The wait time exceeded my expectations, the waiting room was clean and spacious. More

Pleasant buying experience, Anna was great to work with as well as Patrick and the rest of the staff. as well as Patrick and the rest of the staff. More

A quick response to my dive up service. Katelyn Steel was my advisor. She was friendly and efficient. Katelyn Steel was my advisor. She was friendly and efficient. More

Zachary and Daniel worked together to help me find the right vehicle with great terms. right vehicle with great terms. More

Fast, efficient service; friendly associates that explained everything very well. Katelyn even helped me pair my new iPhone with my 2011 Ridgeline! explained everything very well. Katelyn even helped me pair my new iPhone with my 2011 Ridgeline! More