Benna Ford Superior

My previous truck was having issues. John from sales talked to me about the possibility of getting into a different truck. Made the decision to switch easy and quick. John from sales talked to me about the possibility of getting into a different truck. Made the decision to switch easy and quick. More

My experience with Benna Ford was absolutely fantastic, the amount of effort they put forth for me to make the deal work was outstanding services across the board and recommend them 100% for vehicles. the amount of effort they put forth for me to make the deal work was outstanding services across the board and recommend them 100% for vehicles. More

I have purchased several vehicles with Troy Hansen at Benna Ford. Always have had a great experience with this dealership. Highly recommend Benna! Benna Ford. Always have had a great experience with this dealership. Highly recommend Benna! More

Had my oil change and Great customer service and they did a great job on my oil change and all my check points a great job on my oil change and all my check points More

Got new escape everything was wonderful. First time buyer with a great experience. Thanks for everything benna First time buyer with a great experience. Thanks for everything benna More

Love Benna Ford! ! Only place I will buy a vehicle! Great service!! Would highly recommend! Just ask for Keith. ! Only place I will buy a vehicle! Great service!! Would highly recommend! Just ask for Keith. More

New truck time. Great service again using nick! Thanks for all your help again nick Great service again using nick! Thanks for all your help again nick More

Troy and Rob are awesome. Always make the deal happen. Bought more than one car at benna totally recommend going there! Always make the deal happen. Bought more than one car at benna totally recommend going there! More

This is my second vehicle purchased from Korey and Benna Ford!! This one is the Black Opps!!! Awesome! Ford!! This one is the Black Opps!!! Awesome! More

The experience I had with buying a 2019 Ford Fusion at Benna Ford in Superior was so profoundly intolerable, I wouldn’t want anyone to deal with the same situation I went through. I gave Benna my business Benna Ford in Superior was so profoundly intolerable, I wouldn’t want anyone to deal with the same situation I went through. I gave Benna my business originally because I am in the military and travel a lot to and from orders and military bases, while also needing a reliable vehicle heading into my senior year of college for a student teaching internship in Houston, Texas. When buying the vehicle on August 8th, I was not given the Military Discount that Benna offers even after asking. (I was told there was a military discount of $500 off but did not receive it.) The real problems started 11 days after purchasing the vehicle in route to a military training 8 hours away. The vehicle was making a terrible noise in the engine, but I was headed to mandatory military training, so I didn’t have time to stop and repair it. I got to the training and didn't drive it during the training for 7 days and hoped that it was just a temporary problem. After the training, on August 26 , I drove maybe 45 miles and the car was having trouble shifting. I got out, stopped, checked all the fluids, and proceeded again. Withing 5 miles the check engine light was on and the car would not drive and was in limp mode. Eventually the engine was smoking, as I had a severe transmission problem. I had to push my car across the Mackinac Bridge, as it would no longer be able to drive. I called my sales representative as my car was still under warranty and asked what to do. He proceeded to just give me the Ford Roadside assistance number (which required me to pay for a tow out of pocket.) After waiting over an hour for Ford Roadside to not prevail I ended up canceling my order and calling a local tow truck driver to tow my vehicle away. The tow truck driver was very helpful, and we pushed it onto his ramp, as the transmission was completely not working, and undrivable. We did a walk around of my car just in case anything was damaged en route to Superior whenever he was able to tow it, and I signed off on a receipt that there is no noticeable damage on the car. Fast forward to September 1st, I went into Benna wanting to complain about my brand new car that had broken down with a severe transmission problem 11 days after purchasing it. I also needed a car because I was to begin my student teaching internship in Houston Texas the following week. My salesman gave me a “no-title loaner” for the time being, but said I could not take it to Texas. He later called me and told me that “Benna will get me out of the Fusion and that Benna will CUT THEIR losses, and we will make the Fusion a WASH.” Benna also seemed very reluctant to fix my Fusion as it would cost them the most amount of expense, with the littlest profit. I go in the following day to look for cars, as I need one to drive down to Texas. I find one I like, a little above my price range, but could potentially make it work. We do all the numbers and the paperwork, and it comes back that I will have a $3,000 NEGATIVE EQUITY on the Fusion, (that I drove for 11 days before it broke down with severe transmission problems), after Benna told me that the Fusion would be a “WASH” which ended up being a complete lie. At this time, I feel like Benna was just trying to take advantage of my situation and make two sales. I, being a college student, could not afford a negative equity of that much money, and made the decision for Benna to fix my car, and postpone my internship in Texas. My car was scheduled to be looked at on September 15th for Transmission repairs. It was deemed to have a faulty transmission and scheduled to be fixed October 3, with my sales representative even telling me my car should be done on Friday October 7th. Fast Forward to then, I call the Service shop at Benna, and ask about any update on my car, and if it will be done for me to pick it up on the 7th. The service manager replies that the service shop at Benna doesn't have a schedule to fix my car as it was canceled by the sales team because he was told it was cheaper for them to “take care of it.” On this exact same day, I get a letter in the mail that this model Fusion has a “flex plate” recall. (which from the description of the recall was one of the many problems with the car.) I called my sales representative about the recall, where he did not answer and did not even call back about the issue. Fast Forward to October 15th, my sales representative wants me to drive from Eau Claire, Wi (2.5hrs away from Superior) to trade in the “no title loaner” to a “long term loaner” which I agree to due. I make the 2.5 hour drive, but the sales representative says that's the door to where the long term loaner vehicle keys are held are locked, and that we’ll not swap you out of cars this week, and that by next weekend (October 22) my Fusion will hopefully will be repaired and he can just exchange me my vehicle. October 24th rolls around, and my Fusion is still not repaired, however I do have to again make the 2.5 hour drive from Eau Claire to exchange the vehicle from the “no title loaner” to a “long term loaner.” I made the 2.5 hour trip back to Eau Claire in this new loaner. Finally fast forward to November 5th, my sales representative calls me to say that my car is finally done and repaired. I bring my friend who is a certified diesel mechanic with me to make sure everything in the car is working. We get in the car, drive it 6 miles down the road, and the car is ALREADY back in limp mode, struggling to shift into different gears, and is still having transmission problems. My diesel mechanic friend plugs in his Car Computer into my car and the code reads “Internal Control Module Torque Calculation Performance DTD Severity 3 of 3: Stop and repair vehicle immediately” We turn around and head straight back to the dealership. We arrived at the dealership, first to notice that there was a 2 inch gap of damage between the fender and the hood, and damage to the bumper that was not there when I left the car in the tow yard, and Benna claims that it did not happen from them, and it must have been from me. I even pop the hood of the fusion and we find plastic garbage underneath the hood just sitting there. My sales representative says “maybe you just have bad luck with cars”, to which I reply to him “I don’t believe in bad luck, I believe in people not doing their jobs.” The car was then attempted to be fixed again, driven by members of the company for another week. They call and say it is done, where it is then driven home (for the first time being driven over 60 mph) and the car is still having shifting problems, where there is a burning smell, and smoking when being driven over 60mph, as well as the gap in the hood not being repaired. I call/text multiple people at the dealership to report the problems to n prevail. I feel like writing this review is my only option. To summarize my experience with Benna Ford, I would describe it as awful. I would not recommend anyone I know, friends, family or strangers, to ever give them business. I’ve been lied to multiple times, tried to be taken advantage of, wasted many hours of my life, and seen how extremely cheap Benna is. Some things I am most mad about is the lying of the military discount, it’s fine if you don’t offer it, I wouldn’t have cared, but when you proudly say “we have a $500 military discount” actually give it to your Veteran customers instead of being cheap about it. I was also mad about missing my internship, because that is what I gave Benna business for, to have a reliable vehicle for the amount of traveling I do. Finally the most egregious thing during this experience was the damage to the vehicle in Benna's control, and not taking ownership of it, but rather blaming me, and still not having it repaired. My family has given Benna business for years, and I will never recommend anyone ever give them business again. More