So I came in for a scheduled diagnostic test at 8:30 on 7/26/14. Due to a check engine light. Mike, the Service guy said it would take about an hour to an hour and a half,which was cool with me,I usually get good customer service here, but there seems to be some changes in the staff here, because I am not familiar with Mike, who pleasant in the beginning. Now 2 hours later I sat outside for fresh air and saw Mike slumping over to another car, and simply asked if he had an idea when my car would be ready and snapped or rather " Barked" at me that " yeah I just have to your estimate " never making eye contact either, what! This must be a bad day for Mike, because Donna nor Javier have ever snapped before and I am a patient and very nice customer. Maybe Mike needs some additional customer service trainig! By the way I am still out side 20 mins later writing this review, no car, no estimate, No Mike! Oh now 22 mins later he is yelling Ms, Jones, Ms. Jones, my head is down, and he's like " Hey you Ms. Jones? xxxx I know my name if I was Ms. Jones I would have answered! Then he says " What's your last name? I tell him then he says. Oh yeah I have your estimate, I never want to have Mike agaica Also he didn't even know the name of car I brought in. Jeez!