Bennett Jaguar Land Rover Allentown

I agree to purchase the vehicle. The day I went no one greeted us the car has not been detailed, no one understood why certain features that were listed with the car where not with the car. The list went greeted us the car has not been detailed, no one understood why certain features that were listed with the car where not with the car. The list went on and on. Kyle the manager was clueless and not helpful at all. More

It was such a pleasure to work with all of the salesman, financial associates and every employee across the board..our experience with Jag was remarkable abs we would recommend to anyone..jenn and drew!!! financial associates and every employee across the board..our experience with Jag was remarkable abs we would recommend to anyone..jenn and drew!!! We are in love with our new cars!! More

Asa and Greg were great to work with and got me into the Range Rover I have always wanted. Financing was a breeze as well! Range Rover I have always wanted. Financing was a breeze as well! More

Worst dealership I have ever dealt with. Took Range Rover for oil change, scratched it in a dozen places. Did not stand behind their error. They blamed customer for 2 of the 12. Very sad how they don’t under for oil change, scratched it in a dozen places. Did not stand behind their error. They blamed customer for 2 of the 12. Very sad how they don’t understand high end service and have no class ! More

Just came out of a lease for a Range Rover Evoque and had intentions of getting into a newer model but John Varghese turned us on to a Jaquar E-Pace instead and we were sold. As a numbers person I appreciate intentions of getting into a newer model but John Varghese turned us on to a Jaquar E-Pace instead and we were sold. As a numbers person I appreciated that fact that John provided the complete lease worksheet with all the details up front. Nothing to hide and no games being played. I was very happy with the process and would highly recommend John and the rest of the sales team. More

Fast and courteous service. Friendly staff. Went back to dealer with a recall notice for my 2020 Land Rover for a ground issue. Detailed my vehicle inside and out even with snowy weather. dealer with a recall notice for my 2020 Land Rover for a ground issue. Detailed my vehicle inside and out even with snowy weather. More

Big fan of the Land Rover brand, but very disappointed with my experience and the service from Jaguar Land Rover of Allentown. Purchased a vehicle from them last year, but hoping to trade in the vehicle s with my experience and the service from Jaguar Land Rover of Allentown. Purchased a vehicle from them last year, but hoping to trade in the vehicle soon or explore if the dealership has any type of buy-back option. Highly recommend Land Rover, but would recommend shopping elsewhere. This dealership is focused on the sale, not the longterm relationship. More

Brought a Jaguar in 2018, sales staff was great, then there's the service department. Which is by far the worst I've ever dealt with. Always an issue. Call to make an appointment, wait a week before a ca there's the service department. Which is by far the worst I've ever dealt with. Always an issue. Call to make an appointment, wait a week before a call back. They do a service and forget to leave the key in the car. So I drove an hour and a half to pick it up and I couldn't because everyone was gone. Not worth the money or aggravation. Look elsewhere More

First, I love my Jag so far and got a great deal given the KBB value and condition of the vehicle. Whom ever had the car before me took very good care of it! Amid the covid-19 pandemic, I had time to do m the KBB value and condition of the vehicle. Whom ever had the car before me took very good care of it! Amid the covid-19 pandemic, I had time to do my homework and hire a pre-purchase inspection company (Pomcar- they were outstanding) to inspect the vehicle before I purchased it. As a woman, already having this information beforehand was very empowering and advantageous. Some tend to take advantage of women and our lack of knowledge about certain things! I was also able to set up my own financing via Capital One Auto Navigator. The only thing left to do was view the car and sign on the dotted line if I liked it! The only reason I’m not giving 5 starts is because the prior owner’s personal info was still stored in the navigational system. That first and foremost should have definitely been cleared. I also would have liked to have some kind of demonstration and overview of all that the car offered and how certain things worked in addition to having my information and radio stations set as a courtesy. Upon initially contacting Bennett about the vehicle which only had a generic online picture, I found out they had closed due to Covid-19. However, Kristen Bennett went back to the dealership and took pictures of the vehicle and emailed them to me a few days later after receiving my inquiry. I was so appreciative of that because the generic online picture and description did the car absolutely no justice! Several employees at Bennett kept in contact with me during the closure and reached out to me as soon as they were authorized to reopen by appointment. The General Sales, Manager Greg Smith was a little off putting over the phone and via email but somewhat understandable as certain regulations and guidelines had to be followed. Safety and concern for himself and his employees I’m sure were top of mind during these uncertain and daunting times. Upon meeting Greg in person, he was actually a cool guy: very professional!! My inspector had arrived before I did and had already started inspecting the car. Based on his inspection reports and recommendations, I was able to negotiate a better price along with fixes on a few minor issues with the car. Greg even tried to find better financing and warranty options for me. I ended up sticking with my own though. I returned a few days later to pick up my car which was in pristine condition. The issues had been resolved and all I had to do was to complete my paperwork and make payment!! It really all was seamless. Deborah Pape, a sales specialist followed up with me several days later to make sure I was satisfied. The team has been readily available to answer any questions I have thus far. Thanks Again Bennett Team!! More

Very poor accountability 3/20/2020 I bought a used vehicle from them. 3 days after getting the vehicle it's sprung a transmission oil leak. I called them to see what they 3/20/2020 I bought a used vehicle from them. 3 days after getting the vehicle it's sprung a transmission oil leak. I called them to see what they could do for me. I was told they would make some kind of decision and then let me know. Over a week went by and I heard nothing. Finally called them and was told if I bring the car in they will take a look at it, not stand by it or fix it but look at it! My wife and I are both senior citizens and are somewhat handicapped. We live approximately 2 1/2 hours from the dealership. My wife and I have a hard time traveling distances and I tried to explain that. I was told to take it to a reputable mechanic and get it fixed and then they would take care of it which I did. I had been told that the car had gone through their shop and been thoroughly inspected yet the mechanic told me that the leak was a common one and just does not happen overnight. Obviously it had been leaking for a while before I bought it! I was also told that the car had been detailed but on inspecting the back seats I found crumbs coffee spills drips on the back of the seats and dust about an inch thick! Nice detailing job. The transmission repair cost $200 and I sent copies of the receipts to them. That was over two weeks ago and they haven't even contacted me in any way to let me know but they are going to do. Then 2 days after that the check engine light Came on! Obviously I will have to look to getting that fixed but I'm not going to waste my time trying to be treated fairly. When you're on a fixed income every dollar counts! You make your buying decision from here on out More