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Bennett Jaguar Land Rover Allentown
Allentown, PA
322 Reviews
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Showing 322 reviews
October 15, 2013
My latest car buying experience started with an internet (e-mail) inquiry and a timely and informative response by Deborah (one of Bennett's internet specialist). Nice! Next came my visit to the showroom/ (e-mail) inquiry and a timely and informative response by Deborah (one of Bennett's internet specialist). Nice! Next came my visit to the showroom/car lot (scheduled the night before by Deborah). Upon entering the showroom, I was warmly greeted by the receptionist and the general manager (Alex). Within 5 minutes of my arrival my internet find (Audi 5) was "up front" and running. At this time, I was introduced to Mike, my salesman, who made me feel welcomed from the start. After finishing my complimentary cup of coffee, Mike and I took the car for a ride. I'm happy to report that it rode as good as it looked! At this point in time, I was feeling very excited about entering the "negotiations" phase of the deal. Mike was very receptive and respectful of my thoughts regarding the trade in value of my car and the true market value of his. This was greatly appreciated and in the end a compromise was reached with very little haggling. It should also be noted that Mike’s good customer service skills became even more apparent AFTER THE DEAL with the purchase of a missing car manual. Mike offered to have the missing manual sent to my residence “free of charge” ---- and at his expense. Again, very much appreciated. Customer satisfaction was obviously a priority for Bennett and its employees from start to finish. Thank you Deborah, Mike and Alex for making my day! I’ll be back for more! More
by VASSALLO328xi
Employees Worked With
Alex Morra, Deborah Pape
June 21, 2013
I recently bought a vehicle from one of your certified dealerships, Bennett Jaguar/Land Rover. I bought a pre-owned 2008 Mercedes E350. I asked the representative for the carfax, and also asked him during dealerships, Bennett Jaguar/Land Rover. I bought a pre-owned 2008 Mercedes E350. I asked the representative for the carfax, and also asked him during the appraisal process if there has been any accidents for damages to the vehicle. He of course said not and proceeded. Later on that month, my friend ran an insurance report on the vehicle and noticed there has been substantial body damages to the vehicle never told to me. I went back to the dealer hoping they would adjust the price (because they sold it to me without the damages depreciation calculated) and they did nothing. I would think a dealership selling a product of this magnitude would service their customers a bit better, especially since Mr. Bennett, the owner has two Ferraris and a Lamborghini. He has to be the most stubborn man in the planet. He even told his drivers that they should not get paid because they are privileged to drive expensive vehicles, what a joke! More
by TylerSweisford
Employees Worked With
Bryan
