23 Reviews of Benson Ford Inc - Service Center
Did not get the service I was promised. I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem. More
Fantastic Service and Asst. Service Manager! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! More

Good service Always the service people and the friendly help been good at Benson Ford when bring my car for service ..to make better decisions when purchase a new Always the service people and the friendly help been good at Benson Ford when bring my car for service ..to make better decisions when purchase a new vehicle or trade More
Do NOT Schedule Service Online!! Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out an hour of my day to be able to take care of this. I received a confirmation email with my selected appointment time and the notation that I would be waiting while the service was provided. I arrived at the dealership ten minutes before my designated appointment and spoke to Anthony in the service department. He informed me that they didn’t have me on the schedule for 8 am, that the online scheduling system is only used if you’re dropping off a vehicle (which if it is accurate, is not mentioned ANYWHERE in the online scheduling process), and that he would try to fit me in but they already had a full schedule for the 8 am time slot. He was very apologetic, but because of my personal schedule I couldn’t just wait around (which is why I scheduled the appointment...). I purchased my car from Benson two years ago and have always brought it to them for service. I’ve also used their online scheduling to set appointments for service before with no issues (and no BS about how it’s only for dropping off vehicles). I am very disappointed with this experience. I’m not sure what has changed, but I will most likely be looking for another provider in the area to take care of my vehicle. More
Excellent Customer Service I had an awful experience in a neighboring county and called Benson of Easley. Mike, the service associate, assisted me over the phone and when I arri I had an awful experience in a neighboring county and called Benson of Easley. Mike, the service associate, assisted me over the phone and when I arrived. More
Always friendly and professional Friendly, professional people and quality work. Also purchased several new cars, everyone goes above and beyond to make you feel comfortable about yo Friendly, professional people and quality work. Also purchased several new cars, everyone goes above and beyond to make you feel comfortable about your purchase. Also appreciate the fact they give a loaner vehicle when needed. Just can’t imagine going anywhere else for service or to purchase a vehicle. More
Poor service Took over 2 hours for an oil change At home noticed a large nick in back of hatch and bumper that was not there before and was fresh because the peel Took over 2 hours for an oil change At home noticed a large nick in back of hatch and bumper that was not there before and was fresh because the peeled off paint was still attached. Stepped in a large wad of gum in the parking lot which got all over shoes car and home carpet. Not happy. More
POOR POOR customer service Sent a 2 page letter to General manager David Crow on 3/5/2017 to this date 3/20/2017 have not heard from him at all concerning my repair questions on Sent a 2 page letter to General manager David Crow on 3/5/2017 to this date 3/20/2017 have not heard from him at all concerning my repair questions on what they charged me. This fall was going to purchase 2018 F-150 from this dealer. But this is not happening at Benson Ford. There are plenty of Ford dealers that would like my business. Also asked one of the salesman about when the F-150 2018 would be in. At this time he was reading the paper, to me it looked like he did not want to be interrupted. Just told me in the fall and that was all he said. Poor Customer service. More
Great experience at Benson Ford. Called for Service Dept. to check my Escape for problem, got an appointment in a day or so. Dropped off at 8am and vehicle was fixed and ready for pi Called for Service Dept. to check my Escape for problem, got an appointment in a day or so. Dropped off at 8am and vehicle was fixed and ready for pick up at 4:30 that day. They took me to work, within 10 miles, called me in 3-4 hours with what was wrong with vehicle and had it repaired. Everyone was very helpful, courteous and friendly. I had a very good experience with Benson Ford in Easley. Will definitely got back for future problems and possible purchase of another vehicle in the future. More
Great customer service Great service and was in the waiting area for just a short time while my tires were being rotated. Everyone was very nice including the cashier. Great service and was in the waiting area for just a short time while my tires were being rotated. Everyone was very nice including the cashier. More