This dealership is in Chicago and I live in Texas, so it was an over the phone and email deal. The sales lady was friendly enough, but that was the only decent part of my experience with this dealership. Once a price was agreed upon, I dealt with the Finance Manager that was to handle all the funding. He assured me that there would be no problem getting the loan out of state via phone and email, but it was a nightmare!! I was leaving out of town for a two week business trip and he decides to let me know that I have to go to a specific bank branch to prove identity - that bank did NOT have a branch in the state I was working in, so now I had to wait two weeks to get home and sign off on the papers. Which in the meantime, if he sold the car to someone else, then that was my problem. I make it home and the car is still for sale, so I make all the arrangements with the branch in Chicago to set up the paperwork and have it ready for me in Texas (Ishmail did NONE of the work at the dealership - I did it, so what the heck was I paying them for???). I drove from the airport directly to this bank branch, filled out the papers, and next day aired the paperwork. I called to confirm arrival of the papers the next day, but couldn't get him on the phone. I finally reached him like 4 days later and it tells me it will be another week before I get the car shipped, and that I needed to fill out some power of attorney paperwork for the title! Which, by the way, I finally received my tags about two months later after I called the manager. I could continue to go on an on about the disaster it was to get this paperwork finalized. In the meantime, Victoria, my sales girl, whom I've still be in contact with, doesn't tell me that she DOESN'T EVENT WORK THERE ANYMORE! She keeps "helping me" as if she still is an employee...crazy! I finally get the car. I wasn't expecting the outside to be detailed since the car was shipped, but I was promised the inside would be detailed. It looked like they might have vacuumed the car, but that's it. I took it the very next day to have it detailed AND to get the BRAKES CHANGED! Yep, they sent me a car with BAD squeaking bakes. To add it it all, the windshield wipers would wipe anything...had to get those changed too!
Overall - horrible experience!!!! If this is the way a Bentley dealership does business, then I would rather buy a Ford!!