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Bentley Hyundai - Service Center

Huntsville, AL

2.0
21 Reviews

21 Reviews of Bentley Hyundai - Service Center

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March 09, 2022

Car was serviced, about to leave, but had to return for further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure r More

by smithjeff861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
September 01, 2021

Ok here is the scoop we have had trouble getting our 18 Santa Fe ac fixed. First they said it was overcharged and they evacuated it to “factory”. In 2-3 weeks it freezes up again. Cary the “service manager More

by 10ecman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary service manager
August 09, 2021

I used the Hyundai website to determine what the standard maintenance prices were for 22.5 K mile and 30 K mile service. At the 30 K mile service on 6/8/2021 the web price was $165.79 and the actual price a More

by thartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Aug 10, 2021 -

Bentley Hyundai responded

We apologize that we didn’t meet or exceed your expectations. Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Aug 10, 2021 -

thartz responded

It would help if the dealer (Bentley Hyundai) provided the customer with a written explanation of why they recommend service above and beyond what is in the Owners Manual for this car (even the Severe Usage schedule). I realize that all car manufacturers list the minimum service in their Owners Manuals so that their cars are not categorized as expensive to maintain, and this puts any dealer is in a tricky position. However the dealer obviously recommends additional service for a reason and it would be helpful if they provided their reasons to the customer. I realize that many dealers recommend additional service above and beyond what is in the Owners Manual, so this is a common practice.

July 21, 2021

How does 138.88 = 35k? I was charged 138.88 because my Freon was overcharged while sitting in my garage. Sitting it overcharged itself…. No Tucson hybrid limited bought from them is how. More

by 10ecman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown mechanic and Stephanie Bingham
Jul 21, 2021 -

Bentley Hyundai responded

Please contact Cary Floyd, Service Manager at 256-713-0505 so he can address your concerns. We appreciate your business!

Jul 21, 2021 -

10ecman responded

I’ve already talked to him the day after it froze the first time no need to talk to him as he was telling me the whole time how he could get out of a warranty repair. His big thing was a hole in the condenser so I’m guessing since no hole in the condenser he went to an overcharged system. Like I said 138.88 bill for me is a 35,000.00+ loss for you. That Limited Hybrid Tucson will be bought at another dealer. Danny Rogers is the best salesman you could have, he has been looking for one for 8 months and I had to tell him today I won’t be back. We have sent him 3 customers who bought cars there but no more. I’m DONE.

January 16, 2021

I had the absolute pleasure of getting to work with Christopher Knight (Chris). He is everything you could ever want in a car salesman - not pushy, very responsive, extremely nice, and most importantly More

by Cjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Knight
December 23, 2020

My Palisade was due for its first servicing this month and I made an appointment for 7:30 on 12/22. Despite not having bought my vehicle at Bentley, I was aware of their excellent service reputation. I More

by gatorjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
December 03, 2019

I got my first oil change on a new car complimentary service, only took about an hour.Also received a Multipoint vehicle inspection. Nathan Sockwell is most friendly, courteous, and helpful. I have b More

by Mike
Recommend Dealer
Yes
Employees Worked With
Nathan Sockwell
Feb 24, 2020 -

Bentley Hyundai responded

Thank you, Mike. We appreciate the review!

December 17, 2018

Horrible!! This dealership employs racists people who call the police on anyone that has an issue, or voices concern over their practices. If you have an accent More

by tjadeaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Chris
August 21, 2018

Stay away from Hyundai I am extremely disappointed by the way Hyundai USA and Bentley Hyundai decided to handle my handsfree case. This issue was present since day 1 of us More

by SayNo2Hyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cary Floyd, Matt Call
Oct 01, 2018 -

Bentley Hyundai responded

We regret that after multiple unsuccessful attempts to recreate the failure, and replacing the microphone once already, we could find nothing to repair. We fulfilled every aspect of your case with Hyundai USA. We simply don't know what else to do. We hope you will give us the opportunity to earn back your business in the future. Thank you.

June 27, 2017

Auto Service Great service! Julie makes sure that my service is completed and on schedule. She real gives great customer service and care. She is the type of profe More

by rcb-klb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service scheduling and care profided by Julie who is a real professional.
Jul 10, 2017 -

Bentley Hyundai responded

It was encouraging to read your praise. Thanks and we will let Julie know about this. Happy Motoring!