Benton Nissan of Bessemer

PLEASE BEWARE!!!! They LIE, CHEAT &STEAL!!!! My PLEASE BEWARE!!!! They LIE, CHEAT &STEAL!!!! My husband and I attempted to purchase a used car from Moore Nissan in Oct. 2011.. After 5 hrs at th PLEASE BEWARE!!!! They LIE, CHEAT &STEAL!!!! My husband and I attempted to purchase a used car from Moore Nissan in Oct. 2011.. After 5 hrs at the dealership (we went there for a certain car. I had found online) we paid down $1000 and signed papers and brought the car home. After we had possession of the car for 5 days the financial agent Called and said they needed us to re-sign a paper because they misplaced the original one. If we would Drive the 62 miles (one way) they would buy our gas and detail the car free of charge (I had an issue with the cleanliness of the car before we signed any paperwork). It took us $35 for gas to go there and back not to mention the late night out on a work day and the cost of supper for our family of 4. They gave us $20 for gas and told us that due to some unseen issue the financing wasn't going through on our car and they were Looking for us a different car. When they found something in a few days they would call and we could come swap cars. *they lied-we drove the 120 + miles for them to tell us that. They did NOT detail the car nor did they Actually cover our gas. On day 10 of having the car, The financial agent called again and asked if the car was home with me so the Salesman could drop off our new car and swap it for this one. I asked when he would be here so I could get out Our belongings and vacuum it out. He said don't bother cleaning it we have to detail it when we get it back. He continued to say the salesman would be headed this way sometime after lunch to swap cars. 45 min later the salesman showed up, climbed in the car and drove away remember it is 62 rural miles to dealership. *this was a pile of lies-- no swap, no down payment refund and no "after lunch pickup", he was well on his way When the Fin. Agent called. The next day my husband called the dealership and both men we had dealt with were busy so he left a message No return call! The next day he called again each of them 2 or 3 times and left messages. Still no return call.! The third day he called he gave a different name and in just a moment the fin. Agent was on the ph. All friendly And such until my husband asked him where is $1000 down payment was and told him his "real" name. His voice Changed and he began to tell more lies but assured the husband he would get a Check in the mail "today". A week Later we got our $1000 down payment check BUT it was ONLY $345. It was enclosed with an invoice of "expenses" They "had to" deduct from our money. $225- detail and clean up fee $150- repo/pickup fee ($50 of this was stated for GAS) $45- paperwork fee (for breaking contract with them) $235- mileage (I forgot how much per mile it was) I contacted an attorney friend of ours. He contacted them and again more lies, but he ended up getting back all of our $1000 except $45 (which we actually did owe them for mileage-not the $235 the charged us) Again to re cap in a short story they LIE, CHEAT and STEAL from honest hard working folks, and you need an attorney To deal with them!!! I honestly do NOT think this was the first time this was done there nor will it be the last.!!. PLEASE BEWARE!!!! More

BUYERS BEWARE, if you buy a used car from Moore Nissan, in Bessemer, bring a lawyer. I bought a used car from Moore Nissan and was promised, in writing, faulty items would be replaced IF I bought the car ( in Bessemer, bring a lawyer. I bought a used car from Moore Nissan and was promised, in writing, faulty items would be replaced IF I bought the car (replace the battery because it was dead and replace the headlights because they leaked rain). They replaced the battery an old, weak battery which died a week later. They refused to replace. FIRST TIME I brought car in, instead of replacing headlights, they slopped gobs of red putty and then clear silicone on headlights. The used car manager said, "If this doesn't fix the problem then we'll see about replacing the lights". It didn't fix problem and the manager ignored my calls after that. SECOND: The car had custom covers on the engine when I purchased it. Before delivering to service department, covers were on engine. When I picked up car, covers were GONE. Suspiciously, Moore refused to talk to me about this matter as well.... While we were in the neighborhood, my girlfriend and I attempted to have a civil conversation with used car manager. He was very rude, beligerant, dismissive and, while I was out of the room, cursed my girfriend, like a misogynistic coward, instead of facing me. The owner of Moore and the manager refused to apology for this aggressive behavior. It's bad enough dealer promised what it couldn't deliver; the engine covers disappeared while at Moore Nissan; but to stoop to bullying a woman because she dared ask a few questions, that's low indeed. Could have given AS IS warranty. Didn't. Could have worked with me on problem. Didn't. Personal property stolen from me. Nissan USA says, "We have no control over what a dealer says or does". Heard more complaints about dealer from others. Wish I'd have known. Wouldn't trust Moore Nissan or Nissan USA to sit the right way on a toilet seat. More