Benton Nissan of Hoover

Cannot believe they sell used cars. I found the car I wanted at Benton. Exactly what I wanted. I reached out to them via email through Auto Traders, and got a stock email response from t I found the car I wanted at Benton. Exactly what I wanted. I reached out to them via email through Auto Traders, and got a stock email response from the internet manager there, Ms. Tidwell. I replied to the email asking for an "out the door" price. No response. I followed up with another email to Ms. Tidwell inquiring if she had received the earlier email, leaving my cell number, and asking her to call me to see if we could strike a deal. This time she responded asking me to come in, and asking me if I received all the information on the vehicle I needed. I replied again asking for an "out the door" price so that I could decide if it would be worth the 4 hr drive to Hoover. This time I got an email from Dennis with the OTD price I requested. The car listed online for $19,555 had ballooned to $22,999.09. I know that taxes and fees are sometimes steep, but Alabama state, county and city tax on this vehicle is $733.31; the advertised dealer fee is $599; Average Doc Prep fees run +/-$420. If I add these together, I get $21,307.31. That leaves $1,691.78 that is unaccounted for. So, I emailed Dennis back asking for some sort of buyer order breakdown. No response. I emailed Dennis again with another request of explanation for the high final sales price on the car. As of this morning, no response. I just bought the car in Jacksonville, FL.Goodbye forever, Benton. More

My car buying experience Would highly recommend them to all family and friends. Garry Tatum was extremely patient, kind and helpful throughout the car buying process! Friendl Would highly recommend them to all family and friends. Garry Tatum was extremely patient, kind and helpful throughout the car buying process! Friendly, clean atmosphere, and everyone was so pleasant! More

Everyone has been extremely pleasant Shameka was extremely nice and professional and made sure to make me feel welcome while also explaining the paperwork I was signing. Wonderful experie Shameka was extremely nice and professional and made sure to make me feel welcome while also explaining the paperwork I was signing. Wonderful experience and will certainly recommend! More

Great Dealership This was one of the most amazing experiences I've had in purchasing a vehicle. Carl was wonderful from beginning to end and helped me leave being h This was one of the most amazing experiences I've had in purchasing a vehicle. Carl was wonderful from beginning to end and helped me leave being happy about my purchase. The manager and entire staff were professional, knowledgeable and courteous. I highly recommend Benton Nissan if you're in the market for a new or used vehicle. Jessie More

Great Dealership Ken Mack provided excellent customer service and found me a great car. He was very professional, and he even brought the car to my work for me to see. Ken Mack provided excellent customer service and found me a great car. He was very professional, and he even brought the car to my work for me to see. More

dealer review This was my first time ever purchasing a vehicle from Benton Nissan and I just want to say that I was very pleased with the whole experience. Rick Hen This was my first time ever purchasing a vehicle from Benton Nissan and I just want to say that I was very pleased with the whole experience. Rick Henry was my salesman and he went over and above my expectations as a salesman. The entire staff that I talked to was very friendly and let me know that they sincerely appreciated my business. I will definitely see Rick again for my future vehicle needs. Thanks Rick Henry for helping make my new car experience great and for all you did to help me get my new Rogue SV. I love it! :) More

Liars! My wife and I wasted multiple hours trying to get a deal done we left the dealership were supposed to get a call the next morning when papers were rea My wife and I wasted multiple hours trying to get a deal done we left the dealership were supposed to get a call the next morning when papers were ready they never called. I got home that night called the salesman said it was a done deal and he would call me in 15 when everything was ready to sign. Never got that call he never answered my calls so I called the dealership he ran out the door and all the lies he told finally came to light by the manager and sure enough everything he was selling was complete b.s. More

Best Experience EVER!!!!! This was one of the BEST buying experiences in my life! I woke up one morning and decided to go online and check about getting some quotes. After This was one of the BEST buying experiences in my life! I woke up one morning and decided to go online and check about getting some quotes. After getting an idea of what I wanted I was set up with a VIP appointment a few hours later. Upon arrival I was immediately introduced to my salesman (Ken Mack). Mr. Mack was very friendly and professional. He listened to everything I had to say and was helpful beyond words. He found a perfect new Nissan for me (which I'm in love with) and after test drive we were straight to final paperwork, and then introduced me to the financing lady Mrs. Shameka Montgomery. She also put forth extra attention to get me the best financing for my needs. Both Ken and Shameka made my experience one I'll never forget and will appreciate for a lifetime. We also had plenty of good laughs that made the whole process even better. Also I got to add that the whole team at Benton Nissan were very friendly. THANKS KEN AND SHAMEKA!!!!!! More

GREAT Very professional and knowledgable staff.very patient with buying process.Great customer service from time you arrive til after sales. Can't say enoug Very professional and knowledgable staff.very patient with buying process.Great customer service from time you arrive til after sales. Can't say enough about sales consultant Ken McConaghy. He was very dedicated to client and client needs. Have purchased multiple vehicles in my lifetime and this was best experience! Will use exclusively in future needs. More