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Benton Nissan of Hoover
Hoover, AL
582 Reviews
Dale Benton appreciates the value of relationships and makes a special effort to go above and beyond to support his local community that contributes to his ongoing success. Benton Nissan strives to both help members of our community purchase reliable and affordable cars and make a difference in the lives of those who live in the community. At Benton Nissan you truly have a friend in the car business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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January 27, 2011
Can't say enough good things about Tim Provost and the sales team at Crown. I have purchased two vehicles and both experiences have been no less than stellar. They are extremely professional, timely and sales team at Crown. I have purchased two vehicles and both experiences have been no less than stellar. They are extremely professional, timely and respectful. I recommend them 100%!! Go see Tim!! More
by cauthement
Employees Worked With
Tim Provost, Tim Provost
January 19, 2011
We contacted Crown Nissan before we made the drive from Oxford Alabama to Hoover Alabama. We had visited Family Nissan in Oxford and they wanted to wholesale our trade in which means we lose a lot of dolla Oxford Alabama to Hoover Alabama. We had visited Family Nissan in Oxford and they wanted to wholesale our trade in which means we lose a lot of dollars on our trade in allowance. Crown Nissan assured us that they would do that with a vehicle as nice as ours and that it would go right on their lot for sale. After driving to Hoover in Friday evening rush hour traffic and sitting in the salesman office for 45 minutes, he came back and told us that they would indeed have to wholesale our vehicle because of the miles. We informed him that the miles had not changed much in 24 hours and did not understand why they were going to wholesale our vehicle. We were trading in a 2007 Chevrolet Trailblazer with 69,000 miles and they informed us that nobody would want to buy a vehicle with 69,000 miles on it no matter how nice it was. I was very mad at this point. They then told me they would see what they could do and they would call me the next morning. We had just wasted over 6 hours of my wife's and my time combined, 3 hours of driving time and our gas. The next day we never heard from them so I called at 5:00 pm and they informed us that there was nothing they could do for us. I told him I appreciated the call back. He told me he had forgotten to call. I then contacted the senior leadership and they assured me they would take care of me and we would come up with a solution to fix this horrible customer service issue. Over the next few days I was in touch with the General Sales Manager and the Sales Manager and neither one of them would keep their word and call me back when they were suppose to. I waited for over 2 and a half hours 2 nights in a row for a call back I never received. I called the General Sales Manager from his cell phone number listed on their website and he was mad at me for calling him. I do not recommend Crown Nissan to anyone who is looking for an honest car dealership. We had a horrible customer experience with them. We were lied to and deceived and they wanted us to just hand over the keys to our trade in. Our bank and 3 websites had told us what our trade in was worth and what our trade in would sell for on the lot. They offered us 8,000.00 less than it was worth so they could wholesale it and make a quick cash turn around. Way to go Crown Nissan for leading the way in great customer service leadership and experience. You guys are the best at the GAME!!!!! Say No to Crown, shop elsewhere!! More
by actnhero
Employees Worked With
3
