Benzel-Busch Mercedes-Benz

I leased a new car and the overall experience was seamless. From the application to the delivery of the vehicle, the dealer provides everything possible to help the customer such as providing courtes seamless. From the application to the delivery of the vehicle, the dealer provides everything possible to help the customer such as providing courtesy pick up services. After the purchase, i had a bunch of things to do with the dealer and the exprience was the same. More

I've been a customer of Benze Busch for several years and recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my recently purchased an Audi from them, in addition to my GL-450. While my experience up until now was truly outstanding - significantly better than my Lexus and Range Rover experience - I was disappointed with the recent handling of my loaner car request. The last time I had body work done at BB I was provided a loaner car as long as I didn't go through insurance. The concern with insurance, which I understand, is that the resolution time can be long. So last week, as I had previously done, I scheduled an appointment through Robert Bruce, who again stated that a loaner is not usually provided if I go through my insurance to cover collision damage. I assured him that I would pay for the work out of my own pocket, but was still denied a loaner. Given BB concern for the customer service,and given that I am a repeat customer for all service and body work, this was a disappointing response. Ultimately, I canceled the appointment and am trying to eithe rcoordiante a ride with a friend or drop car off at a local repair shop that does proved a loaner. More

The only reason my wife and I leased our 2011 Mercedes Benz C300 from Benzel-Busch is because of David Hong! David provided a genuine "down to earth" attitude and was willing to meet our specific communi Benz C300 from Benzel-Busch is because of David Hong! David provided a genuine "down to earth" attitude and was willing to meet our specific communication needs via the internet. He responded to all our questions and provided fantastic service. David was true to his word and the numbers and figures we discussed before meeting in person held true when we finally went in to meet face to face. As a first time Mercedes buyer David made us feel welcome and helped us get the best deal to fit our needs. The whole transaction was smooth sailing and we were in the drivers seat in no time. Although we were looking at several other dealers and even told David so, he never gave up on us. It was this type of follow up and friendly attitude that tipped the scales to do business with Benzel- Busch. We highly recommend David, the car, the service, the sales process and Benzel-Busch to anyone looking to get into a Mercedes Benz! -Patrick M. More

My experience was horrific at Benzel Busch.My salesman, Mike Messina, promised things to me and then played dumb when things weren't given to me.I called Joe Herman a few times and never got a call back. " Mike Messina, promised things to me and then played dumb when things weren't given to me.I called Joe Herman a few times and never got a call back. "CUSTOMERS BEWARE"!!!! PLEASE DO YOURSELVES A FAVOR AND GO ELSEWHERE. Mike tries everything he can to make a deal and then laughs in your face. If you want to be lied to and taken advantage of THEN this is the place for you! They don't appreciate your business. I will go to PRESTIGE from now on!!!! More

I had head light issues...Frank & I arranged a meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was g meeting place we exchanged cars(he brought me a loaner). The next day head lights were fixed. Frank and I met again exchanged cars back and I was good to go. I also got a little bonus of my car being cleaned both inside and out. That was very appreciated!!! More

I have leased three new Mercedes automobiles from Benzel-Busch(a 500 series sedan, a CL 55 coupe and a CL 550 coupe). Joe Herman, the Sales Mgr.and Anthony Petrosino, my Sales Consultant could not ha Benzel-Busch(a 500 series sedan, a CL 55 coupe and a CL 550 coupe). Joe Herman, the Sales Mgr.and Anthony Petrosino, my Sales Consultant could not have been more helpful. knowledgeable, and friendly. Their assistance enabled me, on each occasion,to create enhancements to my vehicles that added to their attractiveness and performance immeasurably. After having owned or leased four BMW Seven series automobiles prior to my last three Mercedes', I can attest to the fact that Benzel-Busch stands head and shoulders above their N.Y. BMW competitor in the Sales area. As impressive as the aforementioned gentlemen have been re sales and leasing, Mr. David Tangen, my Service Consultant, has raised the bar beyond the "A+" level. His sense of customer service should serve as a model for anyone who interfaces with the public. His overall demeanor doesn't just indicate an interest in providing you with the best possible service and determining how problems can be solved...his actions let you know that he will not let your automobile go out of the Benzel-Busch premises until all is absolutely shipshape. In the nine years that I've known Mr. Tangen I've never once, despite the myriad special requests he's been saddled with, seen him anything but extraordinarily courteous and friendly.A promised time of delivery is unfailingly met. A home pickup in metronomically prompt. His professionalism in the service area is a major reason that I have returned to Benzel-Busch over the years to acquire new vehicles. More

I have been using this dealer for my service needs for quite some time and I have had very posite experiences throuout.My concerns are promptly addressed and my service advisors Dave Tangen keeps me up to quite some time and I have had very posite experiences throuout.My concerns are promptly addressed and my service advisors Dave Tangen keeps me up to date whenever my car is being serviced.That kind of attention is very important to me.I will continue my relationship with this dealer for the foreseeable future. More

I brought my C300 in for major sevice B on 2/5/11 and picked up a nice loaner car to use for the day. I was greeted in the service drive by Ven who is always very helpful. Frank Armando took care of al picked up a nice loaner car to use for the day. I was greeted in the service drive by Ven who is always very helpful. Frank Armando took care of all the paperwork details and he too did a most professional and courteous job. More

Recently purchased ML350 for my wife from Mike Messina. Trustworthy, highly responsive, always a pleasure to deal with. I have been buying cars from him for 16 years now. GM Joe Herman does a great jo Trustworthy, highly responsive, always a pleasure to deal with. I have been buying cars from him for 16 years now. GM Joe Herman does a great job in sourcing some very hard to find AMG models. Great service as well - highly recommend dealing with Frank Scott. He is very knowledgeable about MB and very attentive to detail. Although I am much closer to Prestige making the longer drive to BB is worth it for the high quality sales and service experience. More

Was in the market for a 7 seater SUV which drive like a sedan and mercedes seem to be offering the best options for that requirement. I chose this dealership as they are quite close and came out as one of sedan and mercedes seem to be offering the best options for that requirement. I chose this dealership as they are quite close and came out as one of the most competitive pricing in a price service from consumerreports. Worked with Michael Hill whom I would highly recommend. There was no pushy agenda to close quickly or buy things one may not need. Explained the deal with great transparency and offered very competitive pricing. Great Overall Experience More