Benzel-Busch Mercedes-Benz

I had a wonderful experience working with Jieun when purchasing my car! She was incredibly helpful, knowledgeable, and professional throughout the entire process. She made everything smooth and stress-f purchasing my car! She was incredibly helpful, knowledgeable, and professional throughout the entire process. She made everything smooth and stress-free, answered all of my questions. I truly appreciate her outstanding customer service and would highly recommend her to anyone looking to purchase a car. Thank you for making this such a great experience! More

I highly recommend Jieun to anyone looking to purchase a Mercedes-Benz. She is an exceptional sales professional and a real asset to the dealership. Mercedes-Benz. She is an exceptional sales professional and a real asset to the dealership. More

We had such a wonderful experience at Benzel-Busch Mercedes-Benz! From start to finish, Giovanni was fantastic to work with. He was knowledgeable, patient, and genuinely kind throughout the entire pro Mercedes-Benz! From start to finish, Giovanni was fantastic to work with. He was knowledgeable, patient, and genuinely kind throughout the entire process. He took the time to answer all of our questions, made sure we felt comfortable with everything, and never made us feel pressured or rushed. What really stood out to us was how welcoming everyone at the dealership was. The entire team was incredibly friendly, professional, and accommodating, which made the whole experience that much more enjoyable. You can tell they truly care about their customers and take pride in the service they provide. Buying a car should be an exciting experience, and Giovanni and the team made sure it was exactly that. We couldn’t be happier with our experience and highly recommend Benzel-Busch to anyone looking for a dealership that genuinely values its customers. A huge thank you to Giovanni and the entire team! More

Lamont Saunders and Benzel were professional, responsive, and pleasant. I’d be happy to deal with them again. and pleasant. I’d be happy to deal with them again. More

⭐⭐⭐⭐⭐ I had an outstanding experience with Mercedes-Benz! From start to finish, the entire team was welcoming, professional, and attentive. A special thank you to Victor, who was absolutely Mercedes-Benz! From start to finish, the entire team was welcoming, professional, and attentive. A special thank you to Victor, who was absolutely awesome! His professionalism, knowledge, patience, and genuine commitment to customer satisfaction made the entire experience seamless and enjoyable. The entire Mercedes-Benz team truly goes above and beyond to make their customers feel valued and appreciated. It’s refreshing to experience this level of customer service. Thank you, Victor and the entire Mercedes-Benz team, for such a wonderful experience! I highly recommend them! More

I made an appointment with this dealership for a very specific reason, which I discussed with the scheduling person in detail before coming down (this is not the nearest dealership to where I live). The specific reason, which I discussed with the scheduling person in detail before coming down (this is not the nearest dealership to where I live). The sole purpose of the visit was to have the notification that appeared on my screen. every time I started the car advising as to a scheduled maintenance event, TO STOP APPEARING. The person with whom I scheduled this appointment was aware of exactly why I was coming down. When I got to the dealership, I was first told I had no appointment and that I have to make an appointment and come back - even though of course I was already there. When I showed them the text from the dealership confirming the appointment (both date and time), they got visibly annoyed and told me I would have to wait for a service advisor. When after almost an hour, a service representative finally came out, he told me that the dealership would NOT remove the notice unless and until I had the service done BY THEM. I told them I didn’t want the service done for a variety of reasons that frankly are none of their business, as the car is outside of warranty and I own it outright. So whether or not I have a particular service done is my decision and my decision alone. Nevertheless, he told me that unless I agreed to have them do the service, they refused to remove the notice even though they conceded they had the ability to.remove it. At that point. I asked for the service Manager, who also refused to do it unless and until I had them perform the service. He also conceded that removing the notice from my screen was not evidence or proof that they had performed the service, but nevertheless refused to remove it. Throughout the encounter, he was rude, arrogant and conducted himself in a manner that established quite clearly that he’s not the right person for that job, and that as long as he remains in that job Mercedes owners should look elsewhere to get their cars serviced. Again, removing the notice is not evidence or proof that the dealership performed the service no matter how many times he said it. So either he knew that what he was saying was not true, or he didn’t have the requisite intellect to understand that to be the case. He conducted himself in a manner that would be inappropriate for any dealership, but most certainly for a Mercedes dealership. I will choose to have my car serviced elsewhere. Anyone who has the option of having their Mercedes serviced elsewhere, should seriously consider that option, as well. More

Honest and easy to work with. They gave me a good deal and didn’t play games. They gave me a good deal and didn’t play games. More

Great experience at Benzel-Busch. Frank took a lot of time to go over the car features and available inventory. Frank took a lot of time to go over the car features and available inventory. More

Great Mercedes Benz dealer Louis Gallo is the guy that can make it happen great dealer ship I’ll highly recommend can make it happen great dealer ship I’ll highly recommend More

I just purchased my 4th Mercedes in a row from this dealership and same Sales man Giovanni Barbaro. Giovanni is the man. he would answer your text Sunday night. nobody else does that..... dealership and same Sales man Giovanni Barbaro. Giovanni is the man. he would answer your text Sunday night. nobody else does that..... More