Benzel-Busch Mercedes-Benz

Horrible Experience I just wanted to bring to your Horrible Experience I just wanted to bring to your attention how one of your dealers Benzel Bush located in serves it s customers I bought a dem Horrible Experience I just wanted to bring to your attention how one of your dealers Benzel Bush located in serves it s customers I bought a demo GLK 350 from them and every step seems to be a challenge, while the deal was being finalized i was told the car will be certified and will carry additional warranty of 1 year and 50k miles, however at the time of purchase they told me Mercedes Benz has denied the additional warranty and they cannot certify it not sure if this was a trick to get new customers. I accepted this and continued with the purchase with the original price decided thinking its quite possible. At the time of delivery they told me that the car's second key is not available?????? and they will overnight it to me next day which surprising they did, not sure if they had misplaced the key? or what ? The car was delivered with a temporary registration tag there was no follow up call for the next 25 days, i called the dealership to find out about my registration details, to my surprise the registration was not forwarded to DMV, i spoke to the sales rep and he said he will get the plates and send it out to me, i received the plates and registration card valid for one year as suppose to 4 years the dealer told me i will be getting a 4 year registration card and charged me for 4 years of fees i believe this wasn't the first car the dealer sold?, i tried to contact the sales man and finally after repeated calls i was able to get a refund after 2 weeks, till the time i was a prospect the salesman was really prompt with him response on emails and phone but as soon as the car sold the sales man disappeared and was hard to reach. I really had a frustrating and terrible experience buying my first Mercedes unlike the truly world class treatment received from BMW i never had to call for anything ever in the last 4 years even after trade when i canceled my GAP insurance the BMW dealer automatically sent me the refunds without even reminding them once. If i ever knew i had to go through such an experience buying Mercedes, i wouldn't have thinked twice and would have sticked to the excellent BMW experience and would have bought a new BMW instead. The car was financed through Mercedes Benz financial and its almost 4 months i don't have an account set up when i call MBF customer care they ask me to contact the dealer and when i contact the dealer they say all the required documents have been sent not sure where exactly is the glitch I am sure delaers of other lower class cars are treated better unlike Benzel Busch. Based on my experience i will never recommend buying Mercedes from Benzel Busch to anyone. More

Very elegant dealership with professional sales associates. All of the sales team I have met place my interests ahead of the dealership's bottom line. Can't wait to check out the new Audi of Mead associates. All of the sales team I have met place my interests ahead of the dealership's bottom line. Can't wait to check out the new Audi of Meadowlands which is now owned by Benzel Busch. A real pleasure doing business with Bezel Busch. If you are looking for a new Mercedes look no further. More

Anthony is such a professional salesperson, that I fee honored to be able to work with him. The dealership is first class, and the team spirit is felt as soon as you walk in. Service is great, and loa honored to be able to work with him. The dealership is first class, and the team spirit is felt as soon as you walk in. Service is great, and loaners readily available. I love my S-550. Thank you. More

I will never go with a Mercedes Benz again after all the crazy fees and raping of maintance costs. Over $500 for a service where they just change the brake fluid and oil change. $600 plus tax and finance fe crazy fees and raping of maintance costs. Over $500 for a service where they just change the brake fluid and oil change. $600 plus tax and finance fees that comes out to $650, where as every other company charges anywhere from 150-300 with no tax. This company will make you bend over backwards. Nevermind I had to spend over 1500 in fixing tires and rims due bad manufacturing that they take no blame for. More

We bought a 2006 ML that had 28,000 miles on it back in January. Since than, it has been back in their shop 3 times for a total of 5 weeks; needs new transmission, speakers, front wheel axles, brakes, and January. Since than, it has been back in their shop 3 times for a total of 5 weeks; needs new transmission, speakers, front wheel axles, brakes, and who knows what else. There are no managers at this dealership; they're bunch of fools that pretent to be important. To this day, after numerous e-mails and phone calls nobody has called me back. They lie to you and will make your purchase a nightmare. Do not buy from them unless you want a part time job dealing with problems. More

I bought my car from this dealership last week and couldn't be more delighted with the professionalism they showed. My salesperson was a gentleman and spent a lot of time simply showing me vehicles a couldn't be more delighted with the professionalism they showed. My salesperson was a gentleman and spent a lot of time simply showing me vehicles and discussing the various purchasing options. This is my third Mercedes but first at Benzel Busch. My first two were at Prestige Motors and while they are convenient to my home, they are a terrible dealership. The sales manager at Benzel Busch Joe Herman was super knowledgeable and made me feel as though I had been doing business at there for years. My neighbor has bought many cars here and says they have a great service department, so I hope I get the same great service there that I had in sales. More

Bought a car. Went on vacation for a week. Returned to find the car had been sold to someone else. They offered to make it up by selling the same car one year newer at the same price. It was not the same find the car had been sold to someone else. They offered to make it up by selling the same car one year newer at the same price. It was not the same car. It was a lower model. Cheap used car salesman tactics. No sense of honor. No integrity. DO NOT BUY A CAR HERE!!! Bait and switch More

The service at Benzel Busch is terrible. They try to manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management manipulate you into getting things done to your car that you really don't need. They try to squeeze every dollar out of you. The top tier management is non-responsive. I've tried numerous times to speak to them and they never call back. Customer service is horrendous. I am really disappointed with this dealership. Don't be fooled by their so called professionalism. They're a bunch of con-artists in suits. I've purchased two cars from this dealership. You would think that I would have learned my lesson with the first car but they are conveniently located to where I live. I will buy my next car at another dealership even though it means that I need to travel further. More

extrodinary service extrodinary people extrodinary product absolutely the highest level of service i have ever experienced product absolutely the highest level of service i have ever experienced More

Frank is the most amazing person I have met when dealing with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), i with cars. Everytime there is a problem with my SL or ML, he treats me with respect, gets me a loaner car (even if I walk in that day complaining), is ALWAYS similing. He is always friendly and if the quality of workmanship is poor, (it only happened once), he will gladly reaccept your car for service, give you a loaner, and make sure you are happy. He also treats everyone respectfully. My sales experience has been less than subpar, but Service with Frank has been amazing. Frank is the best person you will EVER meet when dealing with Mercedes. More