Riverview Toyota Scion - Service Center

Always great service I have been to Riverview several times and each time I was met before I was practically out of my car. I've worked mostly with Bruce, but others have I have been to Riverview several times and each time I was met before I was practically out of my car. I've worked mostly with Bruce, but others have been attentive and friendly as well. Bruce is always ready to listen to my questions and find the answers a quickly as possible. He seems to be aware of how quick service is appreciated and important. More

Worth the extra 20 miles Sam is the reason I will continue to come to this dealer the level of service he provided is worth the extra 20 miles the local toyota dealer. I have Sam is the reason I will continue to come to this dealer the level of service he provided is worth the extra 20 miles the local toyota dealer. I have a few high line cars lexus, Audi, and a tesla and without a doubt the best advisor I have had the chance to work with. To be honest with the level of professionalism he displayed I am surprised he isn't the manager. Thank you Sam keep up the great work. More

Very knowledgeable I have always had excellent service and great customer service from Toyota. Everyone seems to be friendly and helpful...And of course wanting to know I have always had excellent service and great customer service from Toyota. Everyone seems to be friendly and helpful...And of course wanting to know if I want to buy a new car, Just teasing!! I have had Toyotas for a long time and love my car. Samuel was prompt in taking care of my services that was needed. Very knowledgeable of his job. Prompt in letting me know that the service was completed and my car was ready, and if anything thing that was needed, that was brought to my attention and discussed what needed to be taken care of More

Same day service The representative said he had an appt. available the next day, but hearing that i really needed an oil change that day because I was leaving town, he The representative said he had an appt. available the next day, but hearing that i really needed an oil change that day because I was leaving town, he fit me in. i was appreciative. More

simple service I went for a major service. Online price showed $145. Worked with Bruce who had previously advised me that I had a water pump leak that was going to c I went for a major service. Online price showed $145. Worked with Bruce who had previously advised me that I had a water pump leak that was going to cost $400. I advised Bruce that I only had enough for the major service and I had not noticed my vehicle leaking. He explained why I would not see the leak. I advised him I would have to come back at a later day for that repair as he kept going back and forth on how important it was to repair. My gut instinct knew that this would be the beginning of the end with this dealership. While my vehicle was getting serviced Bruce called me and Advised me that my oil threads had stripped and that I would have to pay $300 and in order for him to proceed he would have to place an order for the part in another state. I spoke with Derek the manager regarding my concern with this and he advised me that this sort of tuning happens and took $20 off my bill which totaled $327.80. I noticed when I got home after picking up my vehicle 3 days later that Bruce wrote out a report once again and it did not no longer have the water pump leak. I felt I had been defrauded at this point. It must have mysteriously fixed itself. Two days later my maintenance required light came on. I filed a complaint with headquarters and never received a response. Called back to headquarters two days later and they transfered me to manager Melissa Ross who stated very unprofessionally "Dont get mad at me I Dont know what's going on and all I know is that we can not reimburse you for anything". She said she would have to have somebody else call me back who would ha e a better understanding. Not sure what that meant. Never received a callback. I will never return to Brent burve Toyota scion. I have made several consumers aware of the snakes specifically in the service department. I purchased my vehicle there 6 years ago and up til this point planned to return for my next new vehicle. Its a shame that will now not occur. More

Jason gave me his full attention and listened to what I needed. He was sincere and personable- I felt comfortable and totally confident that my car was being taken care of. I will definaely be back just be needed. He was sincere and personable- I felt comfortable and totally confident that my car was being taken care of. I will definaely be back just because of the great staff and down-to-earth atmosphere! More

It was truly a pleasure to bring my vehicle to Riverview. The first person I saw greeted me warmly and made sure the service advisor I had spoken to (Bruce) was informed I had arrived. Bruce went over the s The first person I saw greeted me warmly and made sure the service advisor I had spoken to (Bruce) was informed I had arrived. Bruce went over the service record for the vehicle with me and made sure that anything needing attention was addressed. I am very pleased with the quality of work performed. I did not experience any "surprises". I have come to expect a great level of service from Riverview. More