Berger Chevrolet, Inc - Service Center
Grand Rapids, MI

671 Reviews of Berger Chevrolet, Inc - Service Center
recall notice Very courteous with service and ride from Larry to my personal location and then back with phone call for pickup back to Berger, pleasant experience Very courteous with service and ride from Larry to my personal location and then back with phone call for pickup back to Berger, pleasant experience More
Good service I got an oil change fast and easy services as usual. Would definitely go there again for my car too get serviced. I will also release my car through t I got an oil change fast and easy services as usual. Would definitely go there again for my car too get serviced. I will also release my car through them! More
Argument and frustrated over warranty issue Frustrated and disappointed, I had an interior trim piece that needed to be replaced and the vehicle is less than a year old and iunder warranty. Firs Frustrated and disappointed, I had an interior trim piece that needed to be replaced and the vehicle is less than a year old and iunder warranty. First arugment was to have me return with the vehicle when the issue was happening , why am I being incovineced , after discussion then it was offered to leave it until the weather next summer created the issue again , why? So it won't be under warranty? and yet another round of argument and it was offered to replace but this was a courtsey replacement ? I purchased the vehicle less than a year ago, I also had purchased another vehicle almost 2 years prior, my money and loyalty where being challenged for what ? The dealer or service should have replaced without arugment or incovinece to me , why was I put through such hassle. Then when I was promised a vehicle without issue, I arrived for my appointment on time and was told a vechicle would be waiting without delay after all of this for weeks and arguments I waited for 40 minutes and still no vehicle for me , I had a meeting to attend, so I asked for my own vehicle back, and made another appointment for the repair. Dustin I believe was doing what he could but with direction from above , whoever that maybe. I am having a hard time thinking I may return for service or sales in the future. Disappointed in Berger , I have purchased and leased since 1992. More
Oil change & tire rotation Did not explain , some of the items didn't have to be done. Cost me over $400 for a oil change & tire rotation. Not satisfied, will co Did not explain , some of the items didn't have to be done. Cost me over $400 for a oil change & tire rotation. Not satisfied, will consider going somewhere else next time ! Feel like I was taken advantage of ! More
Top notch I brought my 2018 Equinox in for service after a recall notification. My regular service consultant Adam, was helping another customer,when I arrived, I brought my 2018 Equinox in for service after a recall notification. My regular service consultant Adam, was helping another customer,when I arrived, so Jeremy greeted me and started the check in process right away. Great team cooperation. I finished up with Adam and then saw another rep for a loaner car. I was in and out in 20 minutes or less. I really appreciate the efficiency. The repair work on my car was completed in a few hours. More
New Trax Oil change went well. I usually do my own but this was a courtesy for buying from you. Where are the doughnuts and coffee? I had a hassle getting b Oil change went well. I usually do my own but this was a courtesy for buying from you. Where are the doughnuts and coffee? I had a hassle getting back home because of all the closed road construction. More
Jeremy Truck done as promised and cost was as agreed. Always a pleasure doing business with Jeremy. I also got a quote to repair my wife’s car, I will be com Truck done as promised and cost was as agreed. Always a pleasure doing business with Jeremy. I also got a quote to repair my wife’s car, I will be coming back More
It was a kind and prompt transaction. Thanks for the servic I was received well and I glad that the work cost as much as the quote. It was about the exact time that was stated. I was received well and I glad that the work cost as much as the quote. It was about the exact time that was stated. More
Oil change The oil change people were excellent . They get 5 stars. My previous experiences with your service department have resulted in failed brakes on the ro The oil change people were excellent . They get 5 stars. My previous experiences with your service department have resulted in failed brakes on the road in 2 different cars endangering me and my family. That part gets -0 More
Took way to long The service took a very long time and the person in the service loaner department was over booked causing a lengthy delay in seeing him. The service took a very long time and the person in the service loaner department was over booked causing a lengthy delay in seeing him. More