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Berger Chevrolet, Inc - Service Center

Grand Rapids, MI

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671 Reviews

671 Reviews of Berger Chevrolet, Inc - Service Center

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September 27, 2018

recall notice Very courteous with service and ride from Larry to my personal location and then back with phone call for pickup back to Berger, pleasant experience More

by GAILLANCASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, with delivery and pickup, Darin Baas
September 27, 2018

Good service I got an oil change fast and easy services as usual. Would definitely go there again for my car too get serviced. I will also release my car through t More

by MRMALDO616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Dykhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember the people so name in the oil change service
September 26, 2018

Argument and frustrated over warranty issue Frustrated and disappointed, I had an interior trim piece that needed to be replaced and the vehicle is less than a year old and iunder warranty. Firs More

by MM59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin McPherson
September 26, 2018

Oil change & tire rotation Did not explain , some of the items didn't have to be done. Cost me over $400 for a oil change & tire rotation. Not satisfied, will co More

by TO07BA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Havens
September 26, 2018

Top notch I brought my 2018 Equinox in for service after a recall notification. My regular service consultant Adam, was helping another customer,when I arrived, More

by JKCOOLCOACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson, Adam Havens
September 26, 2018

New Trax Oil change went well. I usually do my own but this was a courtesy for buying from you. Where are the doughnuts and coffee? I had a hassle getting b More

by DDOUGLAS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
This is LInda, Don went to do the service. I love my new Trax and I do want to keep my 1979 30th annivesayr Camaro as I just started driving it again.
September 25, 2018

Jeremy Truck done as promised and cost was as agreed. Always a pleasure doing business with Jeremy. I also got a quote to repair my wife’s car, I will be com More

by MBETZ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
September 25, 2018

It was a kind and prompt transaction. Thanks for the servic I was received well and I glad that the work cost as much as the quote. It was about the exact time that was stated. More

by dedewB6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan Uredi
September 25, 2018

Oil change The oil change people were excellent . They get 5 stars. My previous experiences with your service department have resulted in failed brakes on the ro More

by DOUGPQS
Recommend Dealer
No
Employees Worked With
The gal that took my payment was very friendly and explained the charges well.
Sep 26, 2018 -

Berger Chevrolet, Inc responded

Hello, DOUGPQS. We are sorry to hear about your previous negative experiences. It is through customer feedback like yours that helps us improve our customer service, and it sounds like it is working! Thank you for the feedback, have a great day!

September 24, 2018

Took way to long The service took a very long time and the person in the service loaner department was over booked causing a lengthy delay in seeing him. More

by PWAARA53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service rep
Sep 26, 2018 -

Berger Chevrolet, Inc responded

Hi PWAARA53. We apologize for your lengthy wait time! We hope that doesn't discourage you from visiting us in the future. Have a great day!

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